Consumer Access Specialist at AdventHealth

Date Posted: 10/3/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Maitland, FL
  • Date Posted:
    10/3/2020
  • Job ID:
    20020848
  • Job Family
    Accounting/Finance
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
 
Consumer Access Specialist - AdventHealth - MAITLAND
Location Address: 900 Winderley Place, Maitland
Top Reasons to work at AdventHealth - MAITLAND
  • Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. 
  • The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. 
  • The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. 
  • The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.
Work Hours/Shift:   Full Time Days 
 
You Will Be Responsible For:
  • Proactively seeks assistance to improve any responsibilities assigned to their role
  • Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
  • Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area 
  • Meets and exceeds productivity standards determined by department leadership
  • Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime  
  • If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements 
  • If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol
  • Actively attends department meetings and promotes positive dialogue within the team
Adheres to HIPAA regulations by verifying information to determine caller authorization level receiving information on account. 
Qualifications
What You Will Need:
Required:
  • One year of relevant healthcare experience
  • One year of customer service experience 
  • Prior collections experience
  • High School diploma or GED
Preferred: 
  • One year of direct Patient Access experience 
  • Associate's degree


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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