Consumer Access Supervisor at AdventHealth

Date Posted: 2/10/2021

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    2/10/2021
  • Job ID:
    21003999
  • Job Family
    Accounting/Finance
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

Consumer Access Supervisor AdventHealth North Pinellas

Location Address: 1395 S Pinellas Avenue, Tarpon Springs, Florida 34689

Top Reasons to Work At AdventHealth North Pinellas

  • Great Culture
  • Top Quality outcomes
  • Nurse Excellence Committee (NEC)/Governance
  • Leadership is accessible
  • Located on the Gulf of Mexico

Work Hours/Shift:

Full Time Day

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

You Will Be Responsible For:

  • Working supervisor of the day-to-day operations of the team and department
  • Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
  • Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
  • Responsible for training and evaluating team members
  • Responsible for coordinating and setting up schedules for team members’ training and education sessions
  • Responsible for monitoring the department’s work for accuracy and workflow
  • Identifies own learning needs and seeks opportunity for growth
  • Keeps up with assigned workload and seeks assistance when necessary
  • Communicates all team member situations to the manager
  • Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
  • Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
  • Maintains rapport with ancillary departments
  • Works with Talent Acquisition for staffing needs
  • Responsible for ensuring team members are oriented to the department at time of hire
  • Responsible for addressing progressive counseling according to policy
  • Performs other duties as assigned
Qualifications

What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:

  • Mature judgement in dealing with patients, physicians, and insurance representatives
  • Intermediate knowledge of Microsoft programs and familiarity with database programs
  • Ability to operate general office machines such as computer, fax machine, printer, and scanner
  • Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
  • Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
  • Ability to manage diverse personalities
  • Ability to adapt in ever changing healthcare environment
  • Ability to follow complex instructions and procedures, with a close attention to detail
  • Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
  • Exceptional customer service skills
  • Advanced understanding of insurance knowledge and benefits
  • Advanced understanding of hospital electronic medical report (EMR) system
  • Basic medical terminology
  • Must be able to read, write, and speak conversational English

KNOWLEDGE AND SKILLS PREFERRED:

  • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
  • Intermediate medical terminology
  • Bilingual – English/Spanish

EDUCATION AND EXPERIENCE REQUIRED:

  • Associate’s degree OR two years of direct Patient Access experience
  • Lead or supervisory experience preferred

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

  • Certified Healthcare Access Associate (CHAA)
  • Certified Revenue Cycle Representative (CRCR)

Job Summary:

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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