Description
Consumer Access Supervisor AdventHealth North Pinellas
Location Address: 1395 S Pinellas Avenue, Tarpon Springs, Florida 34689
Top Reasons to Work At AdventHealth North Pinellas
- Great Culture
- Top Quality outcomes
- Nurse Excellence Committee (NEC)/Governance
- Leadership is accessible
- Located on the Gulf of Mexico
Work Hours/Shift:
Full Time Day
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
You Will Be Responsible For:
- Working supervisor of the day-to-day operations of the team and department
- Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
- Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
- Responsible for training and evaluating team members
- Responsible for coordinating and setting up schedules for team members’ training and education sessions
- Responsible for monitoring the department’s work for accuracy and workflow
- Identifies own learning needs and seeks opportunity for growth
- Keeps up with assigned workload and seeks assistance when necessary
- Communicates all team member situations to the manager
- Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
- Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
- Maintains rapport with ancillary departments
- Works with Talent Acquisition for staffing needs
- Responsible for ensuring team members are oriented to the department at time of hire
- Responsible for addressing progressive counseling according to policy
- Performs other duties as assigned
Qualifications
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
- Mature judgement in dealing with patients, physicians, and insurance representatives
- Intermediate knowledge of Microsoft programs and familiarity with database programs
- Ability to operate general office machines such as computer, fax machine, printer, and scanner
- Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
- Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
- Ability to manage diverse personalities
- Ability to adapt in ever changing healthcare environment
- Ability to follow complex instructions and procedures, with a close attention to detail
- Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
- Exceptional customer service skills
- Advanced understanding of insurance knowledge and benefits
- Advanced understanding of hospital electronic medical report (EMR) system
- Basic medical terminology
- Must be able to read, write, and speak conversational English
KNOWLEDGE AND SKILLS PREFERRED:
- Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
- Intermediate medical terminology
- Bilingual – English/Spanish
EDUCATION AND EXPERIENCE REQUIRED:
- Associate’s degree OR two years of direct Patient Access experience
- Lead or supervisory experience preferred
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
- Certified Healthcare Access Associate (CHAA)
- Certified Revenue Cycle Representative (CRCR)
Job Summary:
The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
