Customer Service Specialist Cancer Center at AdventHealth

Date Posted: 9/29/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    9/29/2020
  • Job ID:
    20021431
  • Job Family
    Patient Financial Services
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

Customer Service Specialist Cancer Center AdventHealth Shawnee Mission

Location Address: 

Santa Fe Building (Cancer Center)

9301 W 74th St, Merriam, KS 66204, Suite 100


Top Reasons To Work At AdventHealth Shawnee Mission

  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite child care center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses
Work Hours/Shift:

Full Time Days
Monday - Friday 
8:00 AM - 4:30 PM 
 
You Will Be Responsible For:
  • Schedule patient appointments in software as trained following scheduling procedures and standards.
  • Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients complete paperwork.
  • Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.
  • May prepares bank deposits on a daily basis.
  • Current knowledge of ICD-9 and CPT-4 coding applications.

Qualifications

What You Will Need:
  • High School Diploma or Equivalent
  • Up to 1 Year of Experience
 
Job Summary:


The Customer Service Specialist is an accountable member of a patient care team.   Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities.  Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders 



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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