Director Centralized Scheduling at AdventHealth

Date Posted: 11/27/2021


Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Shift
    1 - Day

Job Description


Director of Centralized Scheduling AdventHealth Shawnee Mission

Location Address: 

7315 E Frontage Road

Merriam, KS 66204

Top Reasons to Work At AdventHealth

  • Medical, Dental and Vision Benefits Available Day One
  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite childcare center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Monday – Friday

You Will Be Responsible For:        

  • Demonstrate through behavior, AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
  • Plans, develops, organizes, directs, and manages assigned areas. Responsible for all Centralized Scheduling outcomes in assigned areas. Identifies problems proactively for expedited resolution. Creates synergies, maintains bidirectional communication.
  • Acts as a liaison between Scheduling (including outpatient hospital, imaging and AHMG), Pre-Access, Clinical (including hospital service line and provider partners), and administrative partners within the respective market.
  • Accountable to meet labor and budget guidelines, flexing as needed and reducing costs where applicable. Monitors team time and attendance according to policy
  • Create an environment that assures the productivity, performance, and well-being of each employee in the department
  • Regularly report and monitor key performance indicators and partner with leaders to adjust operations accordingly to meet objectives
  • Participate in the ongoing development and optimization of CxC operations; ensure performance is aligned with corporate and organizational goals 
  • Collaborate with the market and/or functional area leaders for the continued partnership and improvement of CxC services
  • Conduct one on one meetings to discuss performance and provide coaching/mentorship, promoting a positive and supporting culture
  • Identify talent development opportunities and create customized learning paths to address individual development requirements
  • Maintain competence, oversee and evaluate centralized support, monitor volume and performance, and assess ongoing training and education needs for the assigned functional area(s).
  • Ensure appropriate staffing; maintains a successful recruitment and onboarding process.   

What You Will Need:

  • Bachelor’s degree and/or higher education level or completed coursework in business or health services administration
  • 5 years of progressive and relevant experience

Job Summary:

In partnership with other leaders, the Director will lead the organization and delivery of centralized service line(s) within the Market or Region Consumer Experience Center (CxC). This includes managing supervisory staff and being accountable for consistent quality performance, including the service’s ability to consistently meet established key performance indicators that support access and an optimal consumer experience.

Provides direction to Centralized Scheduling staff across the AdventHealth Market and facilities. The Director will serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting relationships and partnering with leaders in the Corporate CxC and the markets/functional areas supported by the CxC to continually improve service delivery, driving rapid and sustained process improvement initiatives and championing change management efforts in the teams they support. The Director will participate in relevant implementations and optimizations for services and maintain a clear understanding of the organization and intersection of the CxC with other AdventHealth services. This role requires excellent communication and interpersonal skills to engage with associates and leaders alike. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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