Director of Behavioral Health at AdventHealth

Date Posted: 7/7/2021

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Job Description


DIRECTOR OF BEHAVIORAL HEALTH                                                                                                                              AdventHealth Hendersonville 100 Hospital Drive Hendersonville NC  28792

Top Reasons to Work at AdventHealth Hendersonville

  • Join a family of caregivers who provide whole person care; body - mind - spirit, to people living in communities accross Western North Carolina.
  • AdventHealth Hendersonville offers the uncommon compassion of a hometown community hospital powered by the support of a national health care system enabling it to provide services, technologies and facilities to meet the whole health needs of our communities.
  • Faith based organization that extends Christ's healing ministry to every person, every time.
  • Co-workers who feel like family and together deliver on our Service Standards of Keep Me Safe, Love Me, Make it Easy and Own It.
  • As a part of the more than 1,100 team members who make up AdventHealth Hendersonville, you will enjoy competitive salaries, exceptional benefits and opportunities for growth and leadership development.

Work Hours/Shift

Full Time exempt position

You Will be Responsible For:

  • Ensures all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
  • Demonstrates knowledge of current treatment for patients with behavioral health related disease and illness, current standards, appropriate treatment recommendations and modalities.
  • Demonstrates knowledge of current best practices, as well as current standards, and appropriate recommendations for practice.
  • Treats patients and their families with respect and dignity.  Identifies and addresses psychosocial needs of patients and family
  • Communicates appropriately and clearly to physicians, staff, Chief Medical Officer, Chief Nursing Officer and administrative team as needed.        
  • Coordinates and directs patient care to ensure patients' needs are met and hospital policy is followed.
  • Demonstrates an ability to be flexible, organized and function under stressful situations.  
  • Maintains a good working relationship both within the department and with other departments. 
  • Consults other departments as appropriate to collaborate in patient care and performance improvement activities.      
  • Maintains performance improvement activities for department.
  • Ensures that Clinical Documentation meets current standards and policies.
  • Provides education to staff on performance improvement.  Ability to plan and organize orientation and in-service training for unit staff members, participates in guidance and educational programs.
  • Performs management activities including interviewing, hiring and firing.
  • Overcomes obstacles and generates solutions
  • Responsible to focus on the "Main Thing".
  • Must not only identify problems, but able to problem solve.
  • Results will be indicated by Dashboard of outcomes and Up-to-date plan on how to achieve.
  • Exemplifies a good corporate citizen.
  • Must understand mission, values and goals of organization.
  • Results will be indicated by Compliance with corporate measures and Progress ensured with core measures and Regulatory readiness of responsible operations.
  • Responsible to own the business.  Take ownership for benefit of entire organization.
  • Is mindful of relationships with physicians as a means to increase business volume.  Understands clinical competence is not enough.  
  • Is passionate about the AdventhHealth Hendersonville Experience.
  • Results will be indicated by Ownership of the revenue line and the expense line and Understanding the marketplace, industry trends and customer preferences and A constant search to enrich the patient experience and Rounding in areas of responsibility and making changes as a result.
  • Responsible to build his/her team.  Associates are in the "right seat on the bus."  Discipline and reward as appropriate.  Set high standards and demand performance which meets or exceeds.  Communicate candidly and openly.
  • Results will be indicated by Timely completion of performance appraisals, Objective administration of rewards and recognition and Patient experience scores and associate engagement scores.
  • Is fiscally responsible; a good steward of assets of company
  • Results will be indicated by Accurate and timely completion of time and attendance reports, and Accurate and timely review of productivity reports through Visionware and Accurate and timely review of patient charges and Management of departmental expense/unit of service to budget.
  • Is a two-way communicator.  Shares information with associates and administration.
  • Listens to associates in their department and other departments about how performance and productivity can be improved and problems solved.
  • Listens to patients and physicians about how problems can be solved.
  • Results will be indicated by Associates feel informed about goals and objectives of the organization and are empowered to make a difference and Associates, patients and physicians feel heard when they make a suggestion.
  • Always shows a  "can do" attitude.
  • Results will be indicated by enhancing rather than depleting energy.
  • Creating a culture of affirmation in areas of responsibility. 
  • Direct Reports: Intake supervisor, Clinical Supervisors.
  • Matrix oversight of inpatient & outpatient physician/mid-level provider practices.
  • Growth and strategic direction of Behavioral Health service line/IP volumes. 
  • Assist with recruitment, development and operational oversight of Behavioral Health providers. 
  • Other duties as assigned.

What You Will Need:

Able to communicate effectivelyl in English, both verbally and in wirting required.

Master's degree in nursing or equivalent or Bachelors degree in nursing required if Master's degree in one other than nursing, or LCSW required

5 years of nursing management experience requried or LCSW with 5 years of management experience required 

2 years of BH experience required, 5 years of experience or greater preferred 

Job Summary

The Director of Behavioral Health is responsible for the growth, vision and integration of BH principles throughout the organization.  Responsibilities for BH include inteke, utilization review, inpatient staffing, collaboration with the outpatient behvioral health clinic/intensive outpatient program/partial hospitalization program, marketing/business development of referrals, director oversite of programs, etc.  Works closely with the BH Manager, ED Manager, and CLinical Education staff for oversight of staff members in the clinical units and continued education for front line staff.  Consult with staff, physicians, VP CLinical Services / CNO on nursing problems and interpretation of hospital policies to ensure patient needs are met.  Maintain performance improvement activities within the department and participates in CQI activities.  Responsible for formulating budgets in all reporting departments.  Works closely with the clinical educators to ensure all possible opportunities for staff education are met.  Also accountable for the budget and financial management for responsible departments, data analysis, manages product cost savings initiatives; plans and collects data to increase product standardization, manages day to day facilitiy management for applicable departments and assumes personal accoutability for organizational mission and core values.  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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