Employee Benefits Manager at AdventHealth

Date Posted: 10/26/2020

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Human Resources
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day

Job Description

Employee Benefits Administration Manager AdventHealth Corporate
Location Address: 893 Hope Way Altamonte Springs, Florida 32714
Top Reasons To Work At AdventHealth Corporate
  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
Work Hours/Shift:
  • Full-Time, Monday – Friday
You Will Be Responsible For:
  • Lead team operations to achieve desired levels of performance, quality, and efficiency
  • Lead and manage a professional team of Benefits Specialists focused on customer service and subject-matter expertise; monitor and follow-up on workload distribution and facilitate quality assurance observations to ensure service standards are met
  • Mentor and coach team members to encourage team member growth, development and engagement, providing training, coaching, and disciplinary action as needed
  • Compile, organize, and report data to effectively present business opportunities, trends, and team performance indicators
  • Recommend process changes supported by data-driven business justifications; identify gaps in service and process inefficiencies; recommend revised procedures and programs that streamline processes and improve service delivery
  • Act as a subject matter expert in the management of benefits administration, including group health plans, ancillary plans, continuation of coverage, and retirement plans; maintain a broad knowledge of company policies and legal and regulatory updates as it relates to employee benefits administration
  • Develop and maintain strong and effective working relationships with benefit vendor account managers, corporate Strategic Services (COE) Benefits team members, internal Shared Services cross teams, HRIS teams, and facility level HR leaders
  • Provide guidance to HR Business Partners and facility leaders, interpreting and clarifying AdventHealth benefits and related policies/procedures, engaging in open dialogue to identify and address process and service opportunities
  • Routinely analyze case trends, reporting facility or company-wide issues to Sr. Management; make recommendations for resolution; create internal team processes for escalations, and ensure team adherence to standard operating procedures involving high and critical level cases that have potential widespread impact
  • Monitor team compliance with HIPAA, maintaining employee privacy where appropriate, including confidentiality and protection of sensitive information
  • Meet professional obligations through efficient work habits such as, honoring work schedules, meeting deadlines, and coordinating resources in an effective and timely manner

What You Will Need:
  • Bachelor’s degree
  • Five years’ related experience in support of complex and varied employer-sponsored group health and welfare programs in a large employer setting
  • Three years’ experience supervising others
  • Knowledge and understanding of employee benefits administration, including applicable state and federal regulations surrounding FMLA, HIPAA, PPACA (ACA), ERISA, IRS and DOL regulations
  • Skilled in understanding and applying applicable rules, regulations, policies, and procedures relating to group health insurance and retirement benefits
Job Summary:
The Employee Benefits Administration Manager oversees the operational area of employee benefits administration for the HR Shared Services department, providing oversight and management of the day-to-day activities of a team of Benefits Specialists.  As a leader in benefits administration, the Employee Benefits Administration Manager operationalizes the strategic direction of HR Shared Services leadership, aligning internal processes to meet required service expectations.  The Employee Benefits Administration Manager is responsible for staying up to date on applicable legal and regulatory changes, recommending updates to internal policy and processes, and new system functionality. 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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