Front Desk Concierge Winter Garden Primary Care PT at AdventHealth

Date Posted: 10/5/2020

Job Snapshot

  • Job Schedule
    Part-Time
  • Date Posted:
    10/5/2020
  • Job ID:
    20021855
  • Job Family
    Administrative
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description
Front Desk Concierge Part Time Winter Garden Primary Care

Location: Winter Garden, FL                  

Top Reasons To Work At Winter Garden Primary Care
  • Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
  • Fulfilling work with people who treat you like family.
  • Excellent benefits, market-driven wages and career development opportunities.
  • Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
  • Opportunities for advancement as we expand our network across the nation.
Work Hours/Shift:
  • Part Time Mon - Fri 9a-2p and possible weekends 

You Will Be Responsible For:
  • Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
  • Drives customer service initiatives by creating and owning the patient experience
  • Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
  • Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
  • Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration

Qualifications
What You Will Need:
  • High school diploma or equivalency
  • Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
  • Ability to operate a computer, copier, fax and scanner
  • Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
  • Ability to request and collect co-pays and outstanding balances
  • Previous customer service experience (Hospitality, Retail, or Medical) preferred
  • Prior pediatric experience (for Kids Urgent Care Centers) preferred
  • Must maintain current CPR certification at all times.  If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
Job Summary:

The Front Office receptionist is a passionate, energetic, and service oriented professional.  Under supervision of the Practice Manager, the Front Desk Concierge establishes the patient’s overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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