FT-Foundation West Florida, Director of Internal Operations at AdventHealth

Date Posted: 2/2/2021

Job Snapshot

  • Job Schedule
  • Location:
    Tampa, FL
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
  • Shift
    1 - Day

Job Description


Foundation West Florida, Director of Internal Operations AdventHealth Tampa

Location Address: 3100 East Fletcher Avenue Tampa, Florida 33613

Top Reasons to Work at AdventHealth Tampa.

  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

Work Hours/Shift: Full Time

You Will Be Responsible For:


Reporting to the Executive Director of Operations and Philanthropy Services, the Director of Internal Operations is responsible for managing and implementing centralized functions for the Foundation West Florida including operations, finance management, gift processing, administrative services, oversight of constituent records, data systems and prospect research.

The Director of Internal Operations will also contribute to the development and execution of approved strategic goals, and lead efforts to improve internal operations and finance processes and programs with an emphasis on quality and compliance in support of the Foundation’s mission and goals.

The Director of Internal Operations should be an experienced finance and database professional. She/he is a strategic thinker and self-starter who likes to take initiative but also excels as a team player and in collaborative settings. A positive attitude is a must! The director can thrive in a fast-paced environment and is passionate about building a culture of philanthropy and serving the needs of AdventHealth patients and families.


Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork.

High Level:

  • Strategic partner to all fundraisers (major gift officers, annual giving, corporate partner and special events), overseeing integral operations that achieve and advance Foundation’s fundraising goals.
  • Contribute to development and implementation – and increase effectiveness and efficiency – of the Foundation’s operational systems, processes, policies, support services and administrative functions.
  • Co-manage Foundation coordinator, overseeing invoicing, tax receipt process, research and wealth screenings, and gift deposits.


  • Manage annual Foundation budget; work collaboratively with Foundation division team, frontline fundraisers, and hospital finance teams to create and manage program budgets. 
  • Monitor division expenses and cash flow monthly and oversee assessments and forecasts of fundraising production and expense management against budget and goals.
  • Oversee new vendor setup and invoicing.
  • Serve as primary contact with division and hospital accounting and finance teams.
  • Oversee reconciliation of gift and pledge data with finance team.
  • Ensure accuracy and timely delivery of financial reports and clearly communicate monthly and annual financial statements to internal and external stakeholders.
  • For all six Foundations: Lead Foundation board of directors’ finance committee meetings, including: preparation of financial reports; managing onboarding process for new finance committee members; assisting with drafting finance committee policies and procedures; and effectively communicating relevant and critical matters.
  • Manage philanthropic funds and ensure appropriate and timely transfers.
  • Oversee open pledges and invoicing, providing strategic insight into timely collections.
  • Drive development of policies and practices that will improve the department’s overall policy and procedure manual. 
  • Oversee payment of employee assistance funds.
  • Strategic partner to Corporate Philanthropy and Special Events team, ensuring logistical and operational functions are efficiently set up to support their efforts and goals. 

Database and Operations:

  • Serve as database administrator, overseeing data entry and record maintenance (including but not limited to record creation and inactivation; record merging; and properly assigning constituent codes, appeals and custom fields).
  • Lead strategy and development around database processes and procedures, continuously improving database and reporting workflow, and processing techniques, for optimal performance.
  • Manage gift entry.
  • Work with management and gift officers on pipelines, reviewing/analyzing metrics, and highlighting prospects that need attention.
  • Generate lists for direct mail and email solicitations, events, and donor, board member and leadership communications.
  • Generate specialized reports as needed.
  • Oversee research for prospects and donors.  
  • Take ownership and follow through on problems or requests made by Foundation team members.
  • Serve as primary contact for systems and software, managing vendor contracts, price negotiations, and scope of work.
  • Assess and evaluate future information and system needs; recommend and implement software acquisitions from outside vendors and upgrades to improve department’s efficiency and effectiveness.
  • Perform other related duties as required.
  • Approach work with a positive attitude and solutions-oriented mindset
  • Believes in transparency, accountability and civility in the workplace
  • Team player who can positively and productively impact both strategic and tactical financial and administrative initiatives
  • Proactively seeks to educate self to adjust to changing needs of the department


  • Possesses an in-depth knowledge of how philanthropy staff are supported by a database/infrastructure
  • Blackbaud Raiser’s Edge and NXT experience
  • Experience developing and implementing operational efficiencies, policies, processes and procedures
  • Ability to effectively translate and communicate financial concepts and implications with Foundation employees, board members, executive leadership and external parties
  • Excellent communication, interpersonal, presentation and writing skills
  • Strong organizational skills and attention to detail
  • Ability to tackle multiple priorities under strict deadlines
  • Ability to work effectively in a changing organizational environment
  • Commitment to building a culture of philanthropy throughout the organization
  • Professionalism and an ability to work with confidential information
  • Flexible to travel within the West Florida Division area


  • Bachelor’s degree (preferably in accounting or finance)
  • Seven or more years in non-profit accounting
  • Five or more years in database management

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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