ITSM Developer Intermediate at AdventHealth

Date Posted: 9/9/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    9/9/2020
  • Job ID:
    20012412
  • Job Family
    Information Systems
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

ITSM Developer Intermediate | AdventHealth Information Technology

Location Address: 902 Inspiration Avenue, Altamonte Springs, Florida 32714

Top Reasons to Work at AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
  • Award-winning IT Department
Work Hours/Shift:
  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Executes the tasks associated with service design, service transition or service operations (e.g., change, event, problem, and incident), adhering to the service management processes.
  • Acts as liaison between process owners, managers and users to evaluate and implement process improvement opportunities.
  • Ensures all parties understand ownership and accountability between service management supporting teams by communicating consistently and keeping accurate documentation throughout the change management cycle.
  • Provides group training on service management processes and tools using approved Service Management Training presentation.
  • Stays current with emerging trends in service management, proposing and developing plans to further the function.
  • Configuration/customization of the ITSM tools, including creating workflows and delivering business requirements.
  • Analyze and fully understand user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout development and delivery.
  • Perform system and integration testing with sample and live data through web service and email APIs, including scripting logic for data transformation.
  • Perform upgrades and evaluate patches following the organization’s Change Management processes.

Qualifications
What You Will Need:
  • Bachelor’s degree in Computer Science, MIS, or BSIT or relevant experience      
  • Demonstrates the ability to achieve objectives via influence of others
  • Ability to communicate both written and verbally with all levels of the enterprise
  • Knowledge in coding languages JavaScript, HTML and CS
  • Application Portfolio Management, Service Management, CMBD, and Discovery experience preferred
Job Summary:

The Admin / Developer for the IT Service Management tools will be responsible for configuring, administering and scripting in the tools chosen by ITSM. This role will work with the IT Leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use the IT Service Management tools.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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