Lab Support Services Mgr at AdventHealth

Date Posted: 11/13/2020

Job Snapshot

  • Job Schedule
  • Location:
    Edgewater, FL
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day

Job Description


Lab Support Services Manager

AdventHealth Daytona

Location Address: Daytona Beach, FL


Top Reasons to Work at AdventHealth

  • Career growth and advancement potential
  • Faith Based organization
  • State of the art lab facilities

Work Hours/Shift:


You will be responsible for:

•         Supports staff using effective scheduling, workload assignments, and troubleshooting problems; motivates high performance and productivity from employees. 

•         Actively participates in, and has knowledge of, laboratory and hospital Performance Improvement activities, including resolution of customer services issues, evaluation of new equipment and/or procedures or methods, preparation and review of staff quality and efficiency reports; and monitoring staff performance to enforce technical and service standards.

•         Assists department manager with department staffing, including interviewing replacement staff members as appropriate, ensuring appropriate orientation of new employees, ongoing training, coaching, mentoring and documented competency assessment; acts as a proficient resource for all departmental tasks and training. Assists with the coordination/facilitation of the clinical experience of students in a AdventHealth or affiliated education program.

•         Participates as a member of various committees or teams for AdventHealth Laboratory as assigned. Assists Laboratory management with special projects as assigned.

•         Continually oversees and ensures department workspaces are maintained in a neat, organized, and properly supplied manner; properly stores documentation and specimens as appropriate.  Performs, assigns and oversees post-analytical activities related to laboratory testing.

•         Follows and ensures adherence of staff, to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies; protects confidentiality of patient information and results at all times.

•         Follows and enforces appropriate safety policies including the appropriate use of PPE, hand washing, and hazardous chemical handling.  Enforces and adheres to Chemical Hygiene plan and Infection Control policies. Job duties may include transport of hazardous waste from the point of generation to a designated secure storage area; employee will be required to complete initial training (prior to handling hazardous waste) and refresher training to include proper handling and transport of hazardous waste, and proper selection, use and disposal of personal protective equipment.

•         Maintains, reviews and updates Policy and Procedure Manuals

•         Writes new policies and procedures when appropriate

•         Overview and resolve all work items through Revenue Cycle

•         Overview daily time and attendance of employees

•         Purchase supplies for all facility sites weekly

•         Interacts with medical staff and other departments to facilitate practice development, positive relations, marketing initiatives and communicate department processes.

•         Performs other duties as assigned or directed to ensure the smooth operation of the department or unit.


What You Will Need:


•         Exhibits technical skills and aptitudes related to the specific laboratory specimen collections as performed in department or work area assigned.

•         Displays the ability to comprehend, measure, reason, match, problem solve, and exercise judgment under minimal supervision. 

•         Exhibits ability to make appropriate decisions in stressful situations and handle multiple priorities and projects.

•         Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner.

•         Exercises mature, independent judgment and the ability to handle confidential information within Florida Hospital AdventHealth guidelines and applicable regulations.

•         Builds and maintains effective, productive teams and appropriate peer relationships to facilitate organizational objectives.

•         Ability to utilize standard computer related applications, and ability to learn and apply new applications and programs.


•         Associates Degree required

•         Four to six years’ experience in laboratory field required with strong background in phlebotomy, phlebotomy supervision, and public relations experience.


National Phlebotomy or Medical Lab Assistant Certification


Job Summary:

Under the general direction of the Laboratory Director, the Support Services Manager supervises the collection, accessioning and delivery of specimens to the laboratory for testing. This includes inpatients and outpatient draws from within the hospital as well as from offsite locations. The Manager maintains good public relations with physician’s offices, off-site draw stations, as well as other departments within the hospital. This position also represents AHDB in the community.  Support Services Manager aids with and participates in the coordination of such community events. 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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