Manager - Design Focus - Design Center - AdventHealth Orlando - FT at AdventHealth

Date Posted: 1/16/2021

Job Snapshot

  • Job Schedule
  • Location:
    Orlando, FL
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
    Yes, 50 % of the Time
  • Shift
    1 - Day

Job Description

Design Researcher- Design Focus - AdventHealth Orlando - FT
Location Address: 601 East Rollins Street
Top Reasons to work at AdventHealth – Orlando
  •  Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
  • serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift:   Full Time – 8a – 5p – M - F
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
The Design Researcher is principally responsible for collecting, processing, interpreting, formulating reports, and making recommendations based upon the research findings. The Design Researcher must be able to conduct on-site ethnography and interviews in context in hospitals, office environments, and in consumers’ homes.  The Design Researcher must have strong initiative and follow-through and be able to anticipate the needs of clients. He/she must also be resourceful, professional, and a team player. The Design Researcher must have a primary research background as well as the skillset to analyze secondary market data. He/she must be able to apply both qualitative and quantitative techniques to interpret data, handle numerous tasks simultaneously, prioritize, meet deadlines, prepare written client deliverables, present the findings, and produce substantiated recommendations.  The Design Researcher will work closely with the Design Team and Design Director to translate insights into actionable design criteria for the development of new products, services, and customer experiences.
  • Develop proposed research methodologies for projects that require insights from consumers, stakeholders, and/or industry leaders
  • Outline research briefs with clear goals and objectives as well as recommended methodologies
  • Planning and Execution of Ethnography research in hospital environments, in-homes, and other in context scenarios
  • Moderation of 1:1 interviews and focus groups
  • Design and evaluate quantitative surveys conducted internally and externally
  • Ability to write discussion guides for all methods of research
  • Ability to write a screener for recruiting participants and work with in-house or contracted recruiting companies to ensure we are conducting research with qualified respondents
  • Assess vendor proposals and guide research methods to ensure goals are met
  • Prepare reports of findings, illustrate data graphically, and translate complex findings into written text and presentations
  • Present the findings and recommendations that meet strategic research and business objectives to Senior Leadership and internal clients
  • Disseminate internal and external healthcare data and information to prospective clients (i.e. other Marketing team members, administration, operations, etc.)
  • Prepare presentations of the data for use in communicating with team members, administration, and operations
  • Present findings to administrative team in a formal presentations; provide analysis and guidance to Senior Leadership
  • Write and prepare narrative and statistical reports of findings and program updates including indicator reports; prepare charts, graphs and tables of research findings using spreadsheet software
  • Job will require less than 25% travel time within the United States only

What you will need:

  • Proven primary and secondary market research analysis experience
  • Ability to design and execute research methodologies as well as analyze data from qualitative research, quantitative surveys and secondary databases
  • Strong analytical and critical thinking skills and ability to draw information and conclusions from raw data
  • Expertise in research and evaluation methods, and survey techniques
  • Ability to function as high-level project manager for SVP and Executive Directors as assigned
  • Proven ability to multi-task and manage multiple projects simultaneously
  • Must have ability to prioritize and analyze issues within department, and be able to perform effectively while working within tight time constraints
  • Responsive to ever-changing matrix of department and company needs and acts timely and accordingly with changes
  • Expresses ideas and thoughts well, both written and verbally
  • Exhibits good listening and comprehension skills
  • Ability to manage external resources: statements of work, scheduling, and budgets
  • Proficiency in Microsoft Excel, Microsoft PowerPoint, Microsoft Word in MAC
  • Familiarity with Adobe creative suite (especially InDesign), as well as video editing.
  • Background in advertising, branding, or related field
  • Ability to facilitate group meetings and design thinking co-creation sessions with top level executives
  • Bachelor's degree in a related field such as design research, design planning/strategy, product design, design engineering, social sciences, behavioral sciences, etc. Minimum of one to two years of professional work experience with a proven track record of planning and conducting design research, analyzing and synthesizing qualitative data, and participating in concept workshops. 
  • Master's degree in design related field is preferred.
  • N/A
  • N/A
How we treat those we serve and each other is what sets us apart from other healthcare organizations. We want everyone who walks through our doors to feel loved, cared for, and at ease.  Whether you are clinical or non-clinical, your actions and behaviors can create an environment that either builds trust or causes anxiety and fear. We have made it easy for you to ensure that you are always building trust and providing excellent care by exhibiting our Service Standards. 
All team members will be held accountable for consistently living out our 16 Service Standards and the additional behaviors listed below to ensure that every person, every time has an exceptional experience.
I make safety my number one priority.
I protect privacy and confidentiality.
I keep my environment clean.
I follow the dress code and wear my badge correctly.
I treat others with uncommon compassion.
I nurture whole-person care through CREATION Health.
I treat others with fairness and respect.
I listen and communicate using iCARE. (Introduce, Connect, Anticipate, Reinforce, Extend)
I help guests to their destination.
I speak highly of others to provide connected care.
I collaborate to create solutions, not excuses.
I innovate and continually seek ways to improve our work.
I am positive and aim to exceed all expectations.
I follow through on commitments.
I use discretion with personal devices.
I recover service and restore trust using ACT. (Acknowledge/Apologize, Correct, Thank)
Team members must conform to all AdventHealth organizational and departmental policies and procedures including but not limited to:
  • Mission
  • Vision
  • Values
  • Code of Conduct as outlined in the “Guidelines for Employees” handbook
Establishes and maintains a history of regular attendance; makes appropriate use of PDO and observes department call-in procedures for absence; establishes and maintains punctual work habits. Exhibits timely arrival and departure and dependable time habits including meal and other breaks.
Attends and participates in mandatory facility-wide and department training/meetings as required (including but not limited to:  ALN, safety training, etc.). Is able to demonstrate and apply knowledge of fire, safety, security, and disaster procedure regulations as presented in orientation, outlined in the safety manual, and as pertains to each work area.
Required to respond to emergency situations (i.e. disasters, hurricanes, etc.) by reporting to department and staying until the crisis is over or your position is covered by incoming personnel. This is a mandatory requirement. Refusal to respond may result in termination.
Contributes to the successful achievement of department-stated goals and objectives and will facilitate staff cohesiveness and communication.
  • Driving Innovation - Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions. 
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. 
  • Customer Focus - Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value. 
  • Creating an Inclusive Environment - Making decisions and initiating action to ensure that business unit policies and practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation. 
  • Technical / Professional Knowledge and Skills - Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results. 
  • Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the messages; listens actively to others.
  • Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information, choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions, taking action that is consistent with available facts and constraints and optimizes probable consequences.
  • Initiating Action: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Inspiring Others - Motivating individuals toward higher levels of performance that are aligned with the organization's vision and values. 
  • Guiding Team Success - Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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