Manager - Patient Access and Financial Assistance - AdventHealth Celebration - FT at AdventHealth

Date Posted: 1/4/2021

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day

Job Description




Manager - Patient Access and Financial Assistance - AdventHealth Celebration - FT

Location Address: 400 Celebration Place

Top Reasons to work at AdventHealth – Celebration
  • Established in 1997 and now a 203-bed hospital
  • AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney’s planned community of Celebration, Florida
  • The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease
Work Hours/Shift:
  • Full Time – Monday – Friday - 8a – 5p

You Will Be Responsible For:

  • Responsible for monitoring initial process of self-pay accounts during scheduling, pre-registration, registration and at discharge for follow-up process of self-pay receivables which includes all active accounts that have pending agency/vendor cases, charity eligible accounts and other financial arrangements to the point of disposition.
  • Responsible for training new staff and continued education for tenured staff for the purposes of continued process improvement.
  • Protects financial standing of AdventHealth by appropriately placing financial responsibilities and arranging payment of deposits due up-front and back end at all times. Oversight of the preparation and processing of files for patients who request financial assistance on their hospital account to meet a variety of financial programs.
  • Plans, develops, organizes, directs and manages all outpatient site scheduling, registration and financial counseling, as assigned. Responsible for all Patient Access outcomes in assigned areas. Identifies problems proactively for expedited resolution.
  • Ensures all patient accounts created at site are verified, authorized and/or preregistered in timely manner with appropriate follow up for account completion and up-front collection in all registration or financial counseling areas.

What You Will Need:
  • Five years of experience (including two years supervisory experience) in Patient Access/Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, or contract management).
  • Bachelor’s Degree in Business, Healthcare, Health Services Administration or related field.  (health information management, communications, finance, accounting, public administration, human resources, management, or marketing).  (Preferred)
Job Summary:

Under general direction the Manager – Patient Access and Financial Assistance plans, develops, organizes, directs and manages all outpatient infusion areas of the Scheduling, Patient Access and Financial Assistance departments, as assigned.  The position oversees the day to day operations of all non-clinical departments of the outpatient infusion center.  The manager is responsible for creating synergies, maintaining bidirectional communication, and acts as a liaison between Patient Access and clinical and administrative partners within the hospital setting and beyond, ensuring open communication and collaboration toward common goals. The position focuses on process improvement strategies with special focus on up-front cash collection and financial counseling outcomes to protect financial standing of AdventHealth.  The Manager interviews applicants and processes new hire paperwork at assigned campus and is accountable for patient satisfaction and employee engagement scores.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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