SHARE – Customer Satisfaction

• Reviews patient satisfaction results with staff at staff meeting and through other avenues of communication

• Discusses ways in which employees can contribute to patient satisfaction. Departmental minutes reflect documentation not less than quarterly

• Assists the Director with annual/90 day evaluations and discusses with employees as to his or her contribution to patient satisfaction.

• Maintains high patient satisfaction through Nurse Leader Rounding

• Oversight of Nurse Hourly Rounding to insure quality

• Addresses complaints and works with staff to resolve issues

• Oversight of post op call back process

Financial Management

• Responsible for department payroll. This includes collaboration with employees, payroll office and other departments as needed

• Assists Director with departmental financial review

• Reviews productivity reports as often as are merited (daily for clinical departments). Changes staffing levels to reflect appropriate productive hours per unit of services

Communication with Employees

• Assists with conducting department meetings, including staff meetings. Responsible for meeting minutes

Regulatory Compliance

• Complies with Joint Commission on Accreditation of Healthcare Organizations (TJC) and American Osteopathic Association (AOA) standards to ensure the hospital maintains accreditation

• Compliers with Center for Medicare/Medicaid Services (CMS) Conditions of Participation to ensure appropriate reimbursement

• Complies with State of Georgia Department of Human Resources and Office of Regulatory Services Rules and Regulations

• Ensures compliance with changes made by any regulatory agency

Human Resources

• Works with Director for staffing needs, which may include: selection/screening and interviews

• Ensures employees are orientated within Gordon Hospital and their respective department, as well as reviewing employee‘s job description with employee

• Employee evaluations are completed per policy in collaboration with Director

• Assists Director with progressive counseling through verbal and written communication. Consults Human Resources for guidance in progressive counseling and terminations

Employee Competency

• Provides an initial orientation for new employees upon hire

• Responsible for review and collection of all new hire competency paperwork

• Provides annual evaluation of competency based on job performance

• Changes competency paperwork as needed when new services provided, new job responsibilities or if clinical changes occur (new treatment, procedures, equipment, standard of care changes, new regulatory policy)

• Ensures through evaluation process that employees are competent to do job for which they were hired

Conforms to Gordon Hospital Policies and Procedures

• Ensures that departmental staff comply with Gordon Hospital’s hospital-wide policies, as well as, department policies

Performance Improvement

• Assists Director with ongoing Performance Improvement

• Involves staff in the Performance Improvement process

• Bachelor’s Degree in Nursing required
• Minimum of three years experience practicing as a Registered Nurse in Surgical Services required
• Two years of leadership or supervisory experience in a healthcare setting required
• Valid Georgia Nursing License required
• BCLS certification required
• ACLS and PALS certification required within six months of hire
• CNOR preferred

Job Summary

The Manager will be responsible for all the following duties and responsibilities in collaboration with the Department Director. These will include, but are not limited to: customer satisfaction, financial management, regulatory compliance, human resources issues, employee competency, performance improvement, maintaining and complying with policies and procedures and regular communication with employees. The Manager provides leadership and oversight with all unit functions and patient care issues on a day-to- day basis. Occasional duties and responsibilities will occasionally occur outside of typical office hours.

The Registered Professional Nurse (RN) is responsible for the delivery of coordinated nursing care for a patient and/or and assigned group of patients within a patient care unit and for the day-to-day management and supervision of the related clinical activities. The Registered Nurse is also responsible for supervising and responsibly directing the activities of various levels of assigned nursing and ancillary personnel utilizing both professional and supervisory discretion and independent judgment, while practicing within the State, facility and regulatory guidelines.