Patient Experience Leader (RN) Full Time Days at AdventHealth

Date Posted: 9/16/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    9/16/2020
  • Job ID:
    20020403
  • Job Family
    Patient Experience
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description
 

Patient Experience Leader (RN) Full Time Days AdventHealth

Location Address: Tampa, Carrollwood & North Pinellas

Top Reasons to Work at AdventHealth Tampa

  • AdventHealth Tampa Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
  • Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
  • Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
  • Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
Work Hours/Shift:
Full-Time Days

You Will Be Responsible For:

  • Patient Experience Program Management Responsibilities (40% of role)
  • Patient Experience Consulting (40% of role)
  • Patient Experience Education (20% of role)

Qualifications
What You Will Need:
  • RN License
  • Bachelor’s degree in nursing (BSN)
  • 10+ years of healthcare related experience
  • 5+ years of leadership experience
  • 10+ years of experience as an RN
  • Demonstrated history of leading strong improvement results in patient experience
PREFERRED:
  • 3 years of experience in a patient experience consulting role in a multi-campus setting
  • Masters degree in healthcare or business related field
  • Lean or Six Sigma certification
  • Certified Patient Experience Professional
  • Lean or Six Sigma application knowledge
Job Summary:

The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the West Florida Division, with assignment to a specific campus or multiple campuses.  Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region.  This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement.  Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums.  As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts.  This role works with the AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education.  This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experi



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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