Job Description

Description

Patient Resource Representative PRN Days - AdventHealth Hendersonville

Location Address: 100 Hospital Drive, Hendersonville, NC  28792

 

Top Reasons To Work At AdventHealth Hendersonville

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

Work Hours/Shift:

PRN Days

What You Will Be Responsible For:

•        Answer high volume of inbound calls;

o   Answer on average 80-130 calls per day;

•        Provide excellent customer service to each caller;

o   Answer calls politely, professionally & efficiently;

o   Demonstrate excellent listening skills, patience, empathy and compassion;

o   Maintain a calm demeanor while handling stressful interactions;

o   Troubleshoot caller’s problems and concerns;

•        Access a variety of resources for accurate, complete and appropriate management of calls;

o   Demonstrate flexibility and organization;

o   Navigate a variety of computer-based resources with ease & competence;

•        Assist callers and patients with a variety of needs including:

o   Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;

o   Scheduling new and established patient appointments;

o   Assisting patients with patient portal access;

o   Communicating prescription refill requests and other messages to clinic staff;

•        Demonstrate excellent teamwork and communication skills:

o   To help the Patient Resource Team reach and maintain team goals;

o   Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;

o   Follow all communication protocols;

•        Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:

o   Computer applications, EMR, communications tools;

o   Phone system and telephony applications;

o   Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;

Qualifications

What You Will Need:

•        Excellent Customer Service skills;

•        Strong computer skills;

•        Experience with internet-based applications;

•       Experience with web browsers;

•       Excellent English communication and writing skills;

•       One-year medical experience preferred;

•       Call Center experience preferred;

•       Proficiency in a second language preferred

•       High school graduate or equivalent required;

•       Medical training preferred

•       One-year + medical office experience preferred

•       Any medical certification preferred;

Job Summary:

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative.   Patience, empathy, compassion and helpfulness are the hallmarks of our team.  Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.