Patient Scheduler - Full Time - Days at AdventHealth

Date Posted: 10/24/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Tavares, FL
  • Date Posted:
    10/24/2020
  • Job ID:
    20012119
  • Job Family
    Patient Financial Services
  • Travel
    No
  • Shift
    1 - Day

Job Description


Description

Patient Scheduler


 AdventHealth Waterman

Location Address: 1000 Waterman Way, Tavares, FL 32778

Top Reasons To Work At AdventHealth Waterman

  • Work for a healthcare system that believes in “Extending the Healing Ministry of Christ”
  • Career growth and advancement potential
  • No State income tax
  • Competitive Pay and benefits

Work Hours/Shift:

Full Time 

You Will Be Responsible For:

The Scheduler facilitates the scheduling of patients for available services.  Schedules resources for tests and procedures to maximize patient convenience and efficiency of resource utilization. Proficiently schedules and pre-registers patients for tests in Radiology, Women's Medicine, Cardiology, Rehab, Respiratory Care, Pain Medicine and other ancillary departments, using a computerized scheduling system.  Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction.  Provides special instructions for procedures and directions to facilities and departments.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Adheres to Florida Hospital Waterman Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.


PRINCIPAL DUTIES AND JOB RESPONSIBILITIES

  • Takes scheduling calls to maintain team performance goals.  

  • Maintains a positive attitude, low absenteeism and tardiness rates.  Creates patient accounts pre-registers patients on inbound and outbound calls as needed.  

  • Enters accurate information in scheduling and registration systems maintaining minimal error rate.  Updates and/or corrects errors or mistakes found in system to expedite patient care.  Carefully and courteously handles customer interaction in a way that preserves patient satisfaction for Florida Hospital Waterman.  

  • Delivers excellent customer service by fulfilling the Florida Hospital Waterman Mission of Extending the Healing Ministry of Christ.  Attempts to resolve customer issues before escalating calls to Supervisor.  Initiates service recovery as appropriate.  Immediately alerts Supervisor of any situation or physician complaint that cannot be resolved on their own.

  • Maintains skill level and knowledge by reading updates, attending training sessions and completing study materials as needed.  Completes department competencies as required and ensures staff complete competencies by the due date.

  • Efficiently and effectively works with departments on same day scheduling challenges and over bookings, providing superior service at all times.   

  • Prepares, compiles and verifies all necessary paperwork and orders prior to exam.

  • Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks.  Participates in activities that promote camaraderie and a friendly workplace.  Willingly and enthusiastically participates in team/department initiatives, activities and events.  Required to attend regularly scheduled department meetings and Town Halls.  Readily voices concerns and problems to direct supervisor and/or department management/leadership.

  • Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information.

Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

• Effective oral and written communication skills
• Basic computer skills


KNOWLEDGE AND SKILLS PREFERRED:

• Knowledge of medical terminology

• Knowledge of insurance health plans

• Ability to coach and mentor staff


EDUCATION AND EXPERIENCE REQUIRED:

• High School diploma/equivalent required


EDUCATION AND EXPERIENCE PREFERRED:

• College education or coursework in business or healthcare, or related field

• Customer service experience

• Call center experience

• Patient scheduling experience

• Physician or medical office experience


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

VIEW ALL JOBS BY:
Location | Organization | Category | Job Function