Pharmacy Customer Service Representative at AdventHealth

Date Posted: 10/17/2020

Job Snapshot

  • Job Schedule
  • Location:
    Sanford, FL
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
  • Shift
    1 - Day

Job Description


Pharmacy Customer Service Representative 
Location Address: 582 Monroe Rd, Sanford, FL 32771
Top Reasons To Work At AdventHealth Rx Plus
  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
  • Ability to obtain a Pharmacy Technician license after introductory period 
Work Hours/Shift:
  • Full-Time, Monday – Friday
  • 11:45am - 8:15pm
You Will Be Responsible For:
  • Maintains confidentiality of patient, employee, medical staff, departmental and administrative information with no infraction
  • Answers phone within 4 rings, does not leave patient on hold more than 5 minutes and offers to call back patient if patient will be left on hold while researching a request
  • Understands the prescription plan thoroughly and communicates with customers or physician’s offices any questions regarding prescriptions, step therapy/prior authorization processes, price quotes, and high cost generic medications.
  • Registers members and family members, including online registrations, accurately and completely; verifying that all member and dependent information is updated including address, allergy information, phone number, and payment method.
  • Researches each prescription follow-up completely by verifying member’s address, checks shipping date, reviews member’s profile for any communication notes, provides delivery confirmation information if requested
  • Disengages the angered caller and converts a negative communication to a positive and helpful exchange before alerting the Call Center Supervisor for a call back


What You Will Need:
  • High School diploma or equivalent.
  • 2 years previous customer service experience.

Job Summary:
The Customer Service Call Center representative performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements. Duties include answering high volume of phones, extensive data entry, compiling, reconciling and maintaining records and prescriptions for the Pharmacy. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered pharmacy technician.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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