Practice Performance Consultant (Virtual)- Physician Enterprise at AdventHealth

Date Posted: 11/28/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Date Posted:
    11/28/2020
  • Job ID:
    20024331
  • Job Family
    Operations
  • Travel
    Yes, 75 % of the Time
  • Shift
    1 - Day

Job Description


Description
Practice Performance Consultant (Virtual)
AdventHealth Corporate
Location Address: Virtual/Remote

Top Reasons to Work at AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
Work Hours/Shift:
  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Serves as a strong member of the Practice Performance team, dedicated to the identification, implementation, and sustainment of optimization efforts that support clinical work flow and align with the current best practice standards
  • Utilizes reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives
  • Collaboratively develops customized, solutions-oriented improvement and adoption plans specific to individual practices and coordinates and successfully implements these plans
  • Evaluates multiple performance data sources to identify and prioritize practice and provider interventions
  • Provides exceptional customer service by partnering directly with medical group leaders and key resources to optimize their use of the EHR and related technologies to ensure ongoing success of the practices
  • Provides process improvement and transformation support to Physician Enterprise practices
  • Implements evidence-based models of care delivery and assist physician practices with EHR optimization to support achievement of these care models and other enterprise objectives
  • Proactively assesses work flow processes, identifies gaps, defines necessary process changes, and develops future work flows related to the improvement of new or existing solutions, processes, or functionality
  • Conducts intentional regular rounding to support improvement efforts and sustainment; provides immediate quick win education as needed
  • Conducts specified improvement audits and reports findings and recommendations to manager and other members of the Practice Performance team
  • Reviews reports/monitors data and outcome measures to evaluate user adoption of current and newly implemented systems, processes, and functionality; knowledgably assesses data in relation to processes in order to improve outcomes and changes
  • Collaborates with AHS Physician Enterprise reporting resources to contribute to a performance measurement and improvement program
  • Performs tasks related to project planning, meeting and team facilitation, data collection, schedule creation, deliverable documentation, analysis, and report development
  • Builds solid cross-functional relationships
  • Collaborates with leadership, physicians, clinicians, performance improvement experts, quality leaders and experts, end users, vendors, and associates to support the identification, implementation, and refinement of improvement efforts
  • Coordinates logistics for pilots, benchmarking, site visits, and research for best practices
  • Employs project management standards through all phases of work, including initiate, plan, execute, monitor, and close to plan and coordinate improvement projects
  • Utilizes Lean/Six Sigma methodologies (rapid improvement cycles, daily management, key performance indicators, voice of the customer, statistical analysis, cause and effect analysis, root cause analysis, etc.) to facilitate improvement efforts
  • Commits to purposefully exposing project participants to Lean/Six Sigma methodologies and organizational core competencies (change management, objective decision making)
  • Works with the Training Development and Delivery teams to ensure their training content and outreach is based on best practice workflows and aligns with organizational core competencies
  • Organizes and designs direct coaching to practices, and presents at/facilitates events (e.g., training, rapid improvement, etc.), as needed
  • Maintains stable performance under pressure or opposition (i.e., experiencing time pressure, conflict, or job ambiguity) and evaluates needs of organization accordingly

Qualifications
What You Will Need:
  • Bachelors in business, engineering, IT or healthcare related field or Associate Degree and 4 years’ experience required
  • Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt
  • At least 5 years’ experience in
    • IT/EMR or Training Experience
    • Performance improvement/process optimization experience
  • Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills
  • Familiarity with physician practice transformation in the multi-specialty setting, supported by project management and quality improvement principles
  • Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information
  • Proficiency in identifying, defining, analyzing, and displaying metrics and goals
  • Process improvement methodologies experience
  • Process mapping and process mapping tools experience
  • Project management experience
  • Participation in practice management/EHR implementation and/or ongoing support and optimization programs
  • Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff
  • Advanced problem solving, communication, and critical thinking skills
  • Experience with leading small groups or projects
Job Summary:

The Physician Enterprise Practice Performance Consultant will report directly to the Physician Enterprise Manager of Practice Performance.  This individual is responsible for performing office optimization activities within physician clinics.  Office optimization focus areas include revenue cycle, IT, clinical, and physician practice operations. 

The Physician Enterprise Practice Performance Consultant must utilize the knowledge of clinical practices, process design/redesign, and information technology to optimize the operation of physician practices. This individual is responsible for coordinating with physicians, end users, and other stakeholders in the analysis and documentation of work flows, performing gap analyses, identifying needed process changes, and developing future-state work flows. The ability to communicate with all levels of leadership, clinicians, business office, process owners, physicians, stakeholders, and ancillary department staff is essential for this position.  Practice Performance Consultants are not required to work from an AH facility, but must be able to travel frequently to provide on-site performance improvement support to all practices within the Physician Enterprise.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

VIEW ALL JOBS BY:
Location | Organization | Category | Job Function