Pre-Service Centralized Scheduling Rep PRN at AdventHealth

Date Posted: 11/12/2019

Job Snapshot

  • Job Schedule
    Per Diem
  • Location:
    Fletcher, NC
  • Job Category
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
  • Shift
    1 - Day
  • Application Zone
    1-Shared Services
  • Organization
    AdventHealth Hendersonville

Job Description

Pre-Service Centralized Scheduling Representative AdventHealth Hendersonville
Location Address: 54 Brownsberger Circle, Fletcher, NC 28732
Top Reasons To Work At AdventHealth Hendersonville
Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits
Co-workers that feel like family
Faith Based
Work Hours/Shift:
You Will Be Responsible For:
  • Schedules future procedures enters appointment date, time and all required information into computerized scheduler.
  • Obtains and enters new patient demographics into scheduling software system.
  • If order is incomplete, requests completed order is re-faxed with required information.
  • Books, coordinates and reschedules patient appointments as needed.
  • Timely responds to physician office/patient request for scheduling all procedures.
  • Assist with confirmation calls if needed.
  • Process referrals timely as needed.
  • Verify insurance, document notes and make collection calls to patients.
  • Coordinates with physician office, department and patients to reschedule procedures as appropriate.
  • Monitors daily schedule for conflicts regarding request for allocation of resources as it relates to other departments.
  • Works closely with departments we are scheduling for to ensure that the department’s scheduling needs and requirements are being met.
  • Assists with other department needs, and cross trains as back up for the pre-service insurance verification representative.
  • Verifies medical necessity on procedures to ensure the test and diagnosis meet medical necessity where required.  Maintains and frequently updates the Medical Necessity ABN Log to ensure all are being captured in a timely fashion.
  • Maintain a good working relationship within the department and with other departments.
  • Demonstrate the ability to be organized and flexible.
  • Accept other duties as assigned.

What You Will Need:
  • High school graduate or equivalent required.
  • Medical Terminology required.
  • Ability to multitask in a fast-paced environment required.
  • Excellence in phone etiquette/customer service required.
  • Medical Assistant and/or Radiology experience preferred.
  • Scheduling experience preferred.
Job Summary:

Schedules all hospital procedures (diagnostic imaging, cardiology, respiratory therapy, etc.) in an accurate and timely manner utilizing the current scheduling software system.  Ensures orders are obtained on all procedures requiring them.  Maintains wait times within the designated standards for incoming calls to schedule appointments at our facility.

Verifies all benefits and obtain authorizations required through patient’s insurance company either by telephone, website, physician’s office, or any other method deemed appropriate.  Directly communicates with patients by telephone to verify demographics and insurance information.  Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of all patient accounts at time of visit.  Appropriately collects and/or sets payment arrangements with patients or their representative.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function