Registered Nurse - Patient Experience Improvement Coach - Full Time Day - Sebring at AdventHealth

Date Posted: 8/28/2020

Job Snapshot

  • Job Schedule
    Full-Time
  • Location:
    Sebring, FL
  • Date Posted:
    8/28/2020
  • Job ID:
    20014647
  • Job Family
    Patient Experience
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day

Job Description


Description

Registered Nurse Patient Experience Improvement Coach AdventHealth Sebring

Location Address: 4200 Sun 'n Lake Boulevard Sebring, FL 33872

Top Reasons to Work at AdventHealth Sebring

  • Faith Based & Mission driven Facility
  • Largest Employer in the County
  • Surrounded by beautiful Lakes, Golf Courses and Florida’s oldest State Park
  • Close knit community with a hometown family feel
  • 2 hours to just about any beach on either Coast

Work Hours/Shift:

  • Full Time / Days

You Will Be Responsible For:

Patient Experience Coaching Responsibilities (60% of role)

  • Effectively coaches leaders and hospital staff on best practices to improve patient experience.
  • Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.
  • Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion.
  • Working with the System Director Patient Experience and Regional Manager, identifies strategic approach to balancing site visits from both internal and external resources to make the most impact at assigned campus.
  • Influences accountability in the field working closely with campus senior leadership on the best approach, including performance review/patient experience committees and unit level action plans.
  •  
  • Organizes consulting priorities in a strategic manner, and pro-actively works with executives to ensure focus on the most critical areas for patient experience improvement. 
  • Leads measurable improvement at assigned campus(es) based on goals established with AHS Patient Experience leadership.
  • Seeks out system standards for consulting on patient experience initiatives, strives for consistency and leverages work product of the AHS Patient Experience team.

Patient Experience Technical/Reporting Responsibilities (20% of role)

  • Demonstrates expertise and consults with skill on all tools in place at assigned campus(es) to support the entrenchment of best practice, including Press Ganey reporting, technology and paper based tools.
  • Understands and stays current on CMS CAHPS requirements, Value Based Purchasing, Press Ganey & CAHPS survey processes, results and statistical significance, and is able to articulate them in a written or oral mode to all levels of the organization.

Patient Experience Education (20% of role)

  • Develops strategic recommendations for curriculum necessary to support patient experience improvement initiatives in the field across the continuum of care, including innovative approaches for delivery.
  • Participates in the planning of the annual Patient Experience Summit, and supports all team efforts during the event. 
  • Conducts engaging training classes and meetings as needed in support of key initiatives.
  • Working with department leaders, contributes to the educational content planning of all patient experience strategy online forums and leadership workshops throughout the year.
  • Engages in the development and deployment of consistent education for patient experience using innovative and effective training approaches, demonstrating sound knowledge of adult learning methods.
  • Ensures all educational materials and approach leveraged at assigned campus(es) meets system standards for consistent message, templates and professionalism.


Qualifications

What You Will Need:

  • Demonstrates strong communication, organization and follow-through skills, managing patient experience improvement initiatives, projects and programs
  • Skilled, demonstrated experience as a nurse driving patient experience improvement
  • Knowledge of clinical and nonclinical acute hospital operations
  • Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives
  • Flexibility and adaptability to change, with ability to function in a highly independent manner due to remote location from central headquarters
  • Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership 
  • Strong attention to detail and ability to problem-solve effectively
  • Strong coaching skillset, with the ability to influence all levels in the organization
  • Exhibits excellent complex analytical, and change management skills
  • Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions
  • Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care
  • Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process
  • Expertise in effective methods of education and adult learning practices
  • Ability to lead, organize and work on multiple initiatives/projects without compromising work
  • Proficiency in Microsoft Outlook, Word, PowerPoint, Excel
  • Minimum of three (3) years of healthcare related experience
  • Demonstrated history of leading strong improvement results in patient experience
  • Florida Registered Nurse License (RN)

Job Summary:

  • The Patient Experience Improvement Coach is responsible for overseeing service excellence projects, curriculum development and delivery, and improvement consulting for hospital team members, physicians and c-suite executives.  This role is based at Florida Hospital Heartland, and partners with the FH Heartland based Patient Experience Regional Manager to lead and/or participate in patient experience best practice initiatives and site visits, requiring solid knowledge of functional best practices and critical thinking related to how to best influence process improvement.  This role requires solid experience in adult learning concepts, a strong track record implementing improvements in a hospital setting, along with project management, organization and communication skills.  As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts.  This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of effective presentations to senior leadership.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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