Description
Location Address: Altamonte Springs, Florida 32714
Top Reasons To Work At AdventHealth Corporate
- Great benefits
- Immediate Health Insurance Coverage
- Career growth and advancement potential
Work Hours/Shift:
- Full-Time, Monday – Friday
- Willing and able to work on call once a month until 10pm/Weekends included
You Will Be Responsible For:
- Responsible for supporting the strategic vision of the Director of Content Strategy.
- Work with internal staff, cross-functional teams and partners/vendors to implement and ensure success of a cross-channel reputation management strategy, accounting for social media and third-party platforms.
- Apply reputation management best practices to ensure all pages and accounts are thoroughly and appropriately managed.
- Execute and improve overarching reputation management strategies that incorporate risk and crisis management and service recovery.
- Support reputation management goals and tactics, including the development of reputation management strategies and associated launch timelines.
- Adhere to workflows for reputation management processes that take into account all stakeholders, campus and region needs, and rising industry concerns.
- Ensure clear and streamlined communication and processes between all stakeholders involved in addressing reputation management concerns.
- Assist in leading education on and adherence to brand voice and perspective, and approved messaging for all digital content.
- Manage and answer incoming consumer communications across multiple digital platforms.
- Employ social listening techniques daily, including use of a proprietary third-party platform, to keep abreast of issues
- Establish and/or maintain reputation management standards and accuracy/quality of service recovery.
- Monitor and update the status of large-scale reputation and digital risk management tasks assigned on a daily basis.
- Manage and adhere to digital content governance models.
Measure the effectiveness of risk management solutions including: sentiment model, page ratings, content/brand integrity, etc
Qualifications
What You Will Need:
- Bachelor’s degree in Marketing, Business, Communications, English or related field and 3-5 years of experience.
Job Summary:
The Digital Reputation & Social Specialist implements and evaluates strategic, multichannel content that educates and engages consumers. This position reports to the Digital Reputation & Social Specialist, Senior.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
