Reputation Specialist at AdventHealth

Date Posted: 1/28/2021

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day

Job Description


Location Address:  Altamonte Springs, Florida 32714

Top Reasons To Work At AdventHealth Corporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential

Work Hours/Shift:

  • Full-Time, Monday – Friday
  • Willing and able to work on call once a month until 10pm/Weekends included

You Will Be Responsible For:

  • Responsible for supporting the strategic vision of the Director of Content Strategy.
  • Work with internal staff, cross-functional teams and partners/vendors to implement and ensure success of a cross-channel reputation management strategy, accounting for social media and third-party platforms.
  • Apply reputation management best practices to ensure all pages and accounts are thoroughly and appropriately managed.
  • Execute and improve overarching reputation management strategies that incorporate risk and crisis management and service recovery.
  • Support reputation management goals and tactics, including the development of reputation management strategies and associated launch timelines.
  • Adhere to workflows for reputation management processes that take into account all stakeholders, campus and region needs, and rising industry concerns.
  • Ensure clear and streamlined communication and processes between all stakeholders involved in addressing reputation management concerns.
  • Assist in leading education on and adherence to brand voice and perspective, and approved messaging for all digital content.
  • Manage and answer incoming consumer communications across multiple digital platforms.
  • Employ social listening techniques daily, including use of a proprietary third-party platform, to keep abreast of issues
  • Establish and/or maintain reputation management standards and accuracy/quality of service recovery.
  • Monitor and update the status of large-scale reputation and digital risk management tasks assigned on a daily basis.
  • Manage and adhere to digital content governance models.

Measure the effectiveness of risk management solutions including: sentiment model, page ratings, content/brand integrity, etc


What You Will Need:

  • Bachelor’s degree in Marketing, Business, Communications, English or related field and 3-5 years of experience.

Job Summary:

The Digital Reputation & Social Specialist implements and evaluates strategic, multichannel content that educates and engages consumers. This position reports to the Digital Reputation & Social Specialist, Senior.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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