Scheduling Specialist at AdventHealth

Date Posted: 1/29/2021

Job Snapshot

  • Job Schedule
  • Date Posted:
  • Job ID:
  • Job Family
    Patient Financial Services
  • Travel
    Yes, 25 % of the Time
  • Shift
    1 - Day

Job Description


Scheduling Specialist AdventHealth Medical Group

Location Address: 

Woodland Hills Building

7315 E Frontage Road, Merriam, KS

Top Reasons to Work At AdventHealth Shawnee Mission

  • Medical, Dental and Vision Benefits Available Day One
  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite childcare center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Full-Time Days

Monday – Friday

8:00AM – 4:30PM

You Will Be Responsible For:   

  • Greets patients and other calls in a prompt, courteous and helpful manner.
  • Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
  • Maintains a pleasant, caring attitude when communicating with all internal and external customers. 
  • Exhibits good judgment and time management skills to accomplish daily tasks.
  • Schedules patient appointments in software as trained following scheduling procedures and standards.
  • Current knowledge of ICD and CPT coding applications.
  • Accepts flexibility of schedule to meet program needs.
  • Maintains efficiency in patient work-up flow and triage responsibilities.
  • Communicates information to patients and families and other providers and service representatives.
  • Demonstrates care for one another by working all areas, open to change, sensitive to department needs, effectively participates in conflict resolution/problem solving.
  • Collaborates with physician offices to monitors utilization of resources to deliver quality of care in a safe, efficient and cost-effective manner.
  • Demonstrates knowledge and compliance of AdventHealth Medical Group guidelines and regulatory requirements.

What You Will Need:

  • High School Diploma or Equivalent
  • 2 to 5 Years of Position-Related Experience

Job Summary:

The Scheduling Specialist will work seamlessly with patients, healthcare teams and resource providers in the Hospital setting, Physician Office and other facilities.  The Scheduling Specialist is responsible for answering phones in a timely and professional manner while scheduling patients with physician offices via incoming and outbound calls.  The Scheduling Specialist will be focused on customer service and creating an excellent patient experience while providing operational support in the delivery of patient care all within call center environment. 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function