Job Description

• Follows established procedures for patient and specimen identification
• Appropriately performs basic and specialize phlebotomy techniques to obtain specimens; collects and handles specimens in manner consistent with specific test requirements
• Receives specimens from outside clients, in house deliveries and pneumatic tube system; checks specimens against order for correctness; records receipt in LIS system; attaches laboratory labels and delivers specimens to appropriate laboratory area
• Performs special phlebotomy techniques including but not limited to: Blood Culture, infant venipuncture, PKU, butterfly, syringe, heelstick and fingerstick collections
• Observes and adheres to established infection control policies, including, but not limited to: the mandatory use of gloves and appropriate outerwear, hand washing techniques and other universal precautions
• Identifies specimen, labeling and/or requisition problems that may adversely affect test performance and the correct reporting of test results prior to delivery of the specimen to the laboratory department; corrects problem or notifies appropriate technologist/supervisor if the problem cannot be resolved
• Follows up on order or specimen problems with the floor, physician offices and outreach customers as directed by the technical staff; completes variance report when appropriate
• Uses LIS in specimen receipt, collection verification, ordering/canceling of tests, modification of LIS orders and inquiry functions; provides proper documentation when appropriate
• Able to operate and assist in maintaining hospital vehicles (including appropriate use of gas credit cards for fueling and car washes); provide personal vehicle for hospital use if needed (and receive mileage reimbursement); maintain safe driving record; uses appropriate sign out procedures for vehicles
• Request supplies for specimen receiving, phlebotomy area and/or outreach area from the appropriate Lab or designee
• Answers phone calls in a professional and customer service oriented manner; utilizes various telephone functions (i.e., hold, transfer) proficiently
• Maintains regular dialog with Laboratory supervisory / managerial staff concerning quality, safety, and Standard of Behavior issues within the department and the facility
• Demonstrates commitment to all department and corporate compliance policies, watches for potential problems, relays concerns to Director/Compliance Officer. Demonstrates commitment to appropriate behavior and is familiar with reporting mechanism
• Performs clerical functions including filing, generating reports, faxing, etc.
• Assists in stocking store room and work areas with supplies of varying weight and size
• Participates in laboratory and/or hospital Quality Improvement Activities
• Assists in training new employees
• Assures workflow continuity through communication
• Demonstrate ability to accept and facilitate change
• Other duties as assigned