Training Analyst Provider Quality and Performance Improvement Maitland FT Days at AdventHealth

Date Posted: 2/10/2021

Job Snapshot

  • Job Schedule
  • Location:
    Maitland, FL
  • Date Posted:
  • Job ID:
  • Job Family
    Physician Services
  • Travel
    Yes, 75 % of the Time
  • Shift
    1 - Day

Job Description


Training Analyst -AdventHealth Medical Group

Location Address: 2600 Westhall Lane, Maitland, FL 32751

Top Reasons to work at AdventHealth Medical Group

  • Faith based & mission driven organization
  • Central Florida’s premier multi-specialty medical group
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance
Work Hours/Shift: Mon-Thurs 8am-5pm, Fri 8am-4pm

You Will Be Responsible For:

  • Support the training efforts related to athenahealth, Cerner, and/or other software applications, and continuing education training across the medical group.
  • Deliver individual, small group, and large group training for both new and existing users including physicians, advanced practice providers, clinical support staff, front office staff, and professional/managerial staff.  This includes classroom training, demonstrations, on-the-job training, recorded webinars, meetings, conferences, and workshops.
  • Coordinate training programs and ensure proper training materials are available prior to and during training.
  • Assist in performing learning needs analysis and modify training plan as needed to ensure success of the training. Tailor training delivery based on the specific style of the adult learner to achieve the desired comprehension and proficiency.  
  • Identify skills or knowledge gaps that need to be addressed and collaboratively devise and deploy the most appropriate training and education strategies to resolve these gaps.
  • Collaboratively monitor and evaluate the training and education programs’ effectiveness and success periodically to recommend and participate in the development and implementation of ongoing improvements.
  • Serve as a liaison between the medical groups and Physician Enterprise and Adventist Information Technology (AIT) teams.
  • Identify significant process issues, share findings with medical group leadership and Physician Enterprise and AIT teams to improve future training materials, education methods, and monitoring tools and metrics.
  • Maintain policies and procedures related to the clinical information system.
  • Working hours are full time; Monday – Friday, occasional weekends may be required. 
  • Up to 50% travel may be required with occasional overnight stays. 

What You Will Need:

Knowledge and Skills Required:

  • Possesses extensive knowledge of adult learning styles and training delivery in support of physician practice operations including adoption of practice management and EHR systems.
  • Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinator, monitor and evaluate) within an ambulatory healthcare environment.
  • Demonstrates prominent participation in practice management and EHR implementation and/or ongoing support and training programs.
  • Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.
  • Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change.
  • Demonstrates ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills.
  • Possesses strong conflict resolution and customer relation skills.
  • Communicates strong understanding of applicable policies and procedures.
  • Possesses knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician work flow, and medical information management.
  • Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills and strong Microsoft Excel skills.
  • Must have a valid driver’s license and reliable form of transportation.
  • Knowledge of/experience with Athena Collector and Athena Clinicals, preferred
  • Knowledge of/experience with Cerner Power Chart Ambulatory EHR, particularly in specialty care environments, preferred
  • Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA), preferred
  • Project management experience, preferred

Education and Experience Requirements:

  • High School graduate
  • Associate or Bachelor’s Degree, preferred
  • 3 years training experience in a healthcare environment
  • 2 years physician practice operations experience
  • Experience with process improvement methods and tools, e.g., Lean/Six Sigma, preferred
Job Summary:

The Training Analyst is responsible for implementing the clinical, revenue cycle, and practice operations training strategies for certain Florida Hospital Medical Group practices as well as helping to assess their outcomes.  The Analyst will collaborate with medical group leadership to identify, assess, prioritize, and address training and development needs among physician practice end users and carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within the Florida Hospital Medical Group.  The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance against and compliance with specific training plan goals and targets. 

The Analyst will collaborate with others to ensure that training content is developed and constantly refined to improve outcomes, and to ensure that the training that is delivered supports the process improvement and optimization targets identified by the organization.  The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices.  The Analyst will collaborate with clinical, financial, operations, and access team representatives to ensure the designed training strategies and education programs support best practice work flows.

Successful Analyst candidates will be required to pass a competency and instruction test related to the applications being supported within 3 months of hire and at least annually thereafter; the test will evaluate both the functional/technical aspects of the applications as well as process and operations knowledge based on organizational standards, policies and procedures.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Location | Organization | Category | Job Function