Your Next Mission is Here

Description

Description - External

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :

Demonstrates, through behavior, AdventHealth’s service standards – Keep Me Safe, Love Me, Make It Easy, and Own It.

Call-Taker

· Promptly answers all incoming calls, collects pertinent information from the caller, and enters the required information into the Computer Aided Dispatch System.

· Completes the CAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS. Ensures documentation is complete containing accurate information and follows department protocols.

· Coordinates with Dispatch Supervisor on use of SCT scoring tool to determine appropriate resource required for transport.

· Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time.

· Initiates chain of command in notification of incidents.

· Uses empathetic and reflective listening skills to de-escalate and manage high stress phone calls from physicians and hospital staff

· Proficiently utilizes all systems/equipment in the communications center.

· Assists in training/mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Reviews electronic communications to keep abreast of process and departmental changes

· Supports EMS Dispatch Communications Center functions and needs.

· Customer Service: Delivers excellent customer service fulfilling the AdventHealth Mission of extending the healing Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused on customer. Handles calls and issues promptly and efficiently. Identifies opportunities for improvement and expansion of new customer relationships.

· Teamwork: Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in team/department initiatives. Readily voices concerns and problems to Leadership.

Qualifications

Qualifications - External

EDUCATION AND EXPERIENCE REQUIRED:

· High School Diploma or GED

EDUCATION AND EXPERIENCE PREFERRED:

· College experience or coursework in a healthcare related field

· Graduate of an EMT or Paramedic Program

· 1-year minimum relevant communications center experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Emergency Services

Organization: AdventHealth Orlando

Schedule: 3 - Night

Shift: AdventHealth Orl Support

Req ID: 23018382

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.