Customer Service Specialist
Overland Park, KS
AdventHealth Shawnee Mission
Job Schedule: Full-time
Pay Range: $15 - $21.02
Job ID: 24030249
Job Family: Patient Financial Services
Shift: 1 - Day
AdventHealth Shawnee Mission has been providing faith-based, whole-person care to the Kansas City community since 1962. Our team members, physicians and volunteers extend the healing ministry of Christ each day through dedication to clinical excellence and uncommon compassion.
As the largest health care provider in Johnson County, we touch lives throughout our community at our locations in Lenexa, Shawnee Mission and South Overland Park, and through our main campus AdventHealth Shawnee Mission in Merriam, which includes a cancer center, six physician office buildings and an associate child-care center. We’re also proud to have more than 30 specialized physicians serving at 15 primary and urgent care locations.
Joining our team means joining an important mission to serve others but can also serve your family well. Our team members enjoy superior health benefits, Magnet Recognition, tuition reimbursement, a generous Paid Days Off plan and support in achieving your personal health goals through our Associate Wellness Department.
Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.
Customer Service Specialist - AdventHealth Shawnee Mission
All the benefits and perks you need for you and your family:
Vision, Medical & Dental Benefits from Day One
Student Loan Repayment Program
Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
Shift : Full Time Days; 40 hours a week
Location: 7025 College Blvd, Suite 300
The community you’ll be caring for:
At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.
The role you’ll contribute:
The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders
The value you’ll bring to the team:
Schedule patient appointments in software as trained following scheduling procedures and standards.
Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients complete paperwork.
Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.
May prepares bank deposits on a daily basis.
Current knowledge of ICD-9 and CPT-4 coding applications.
Qualifications
The expertise and experiences you’ll need to succeed:
High school diploma or equivalent
Up to 1 year of Experience
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Financial Services
Organization: AdventHealth Shawnee Mission
Shift: 1 - Day
Req ID: 24030249
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
