AdventHealthConsumer Access Lead
Parker, CO

Please attach a copy of your resume, license/certifications to your application—thank you!

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Primary 8:30am - 5pm with Flexibility Needed for when there is needed help as our department runs 24/7. Travel required to our close by facilities in which is part of the department.

Shift : Full Time

Location : 9395 Crown Crest Blvd, Parker Colorado 80138

The community you’ll be caring for:

AdventHealth Parker is a Level II Trauma Center that serves our community by providing excellent, community-focused health care. Since we opened our doors in 2004, we have grown into a regional medical center. In 2017, we received the designation of a Magnet Recognized Hospital. In 2018, we became one of the only five hospitals in the nation, and the only hospital in Colorado, to receive Joint Commission Certification for Bariatrics. We have 170 Licensed beds, 23 Emergency Department private rooms, and 13 surgical suites.

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests, and receives payments for services, performs cashiering functions, clears registration errors, and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

The value you’ll bring to the team:

  • Proactively seeks assistance to improve any responsibilities assigned to their role

  • Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.

  • Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area.

  • Meets and exceeds productivity standards determined by department leadership

Qualifications

The expertise and experiences you’ll need to succeed:

  • High School Grad or Equiv and 1 years' experience

  • Two years of direct Patient Access experience

  • Associate's degree in Health Services or completed coursework related to Health Services

  • Certified Healthcare Access Associate (CHAA)

  • Certified Revenue Cycle Representative (CRCR)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Job Snapshot

  • Facility: AH Rocky Mountain

  • Job Schedule: Full-time

    Pay Range: $18.42 - $29.46

  • Location: Parker, CO

  • Job ID: 24017731

  • Job Family: Patient Financial Services

  • Shift: 1 - Day

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