Care Concierge Part Time PT

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Shift : 645AM-530PM

Location: Westchase Care Pavilion

The role you’ll contribute:

The Care Concierge, under the general direction of the Care Pavilion Supervisor and Care Pavilion Market Director is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Care Pavilion. The Care Concierge is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own It for every person, every time. In addition to the expectations listed below, the Care Pavilion Care Concierge will support other needs as directed.

The value you’ll bring to the team:

• Serves as a brand ambassador for the Care Pavilion, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities

• Engages with other Care Pavilion services lines to encourage AdventHealth’s Service Standards of Love Me, Make It Easy, Keep Me Safe, and Own It as well as the Care Pavilion services standards.

• Proactively guides consumers through their Care Pavilion experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.

• Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.

• Greets consumers as they enter the facilities. Offers assistance, as needed and appropriate to the consumer. Offers warm handoffs between team members and departments.

The expertise and experiences you’ll need to succeed:

• Minimum qualifications :

• High school graduate with 2-years of healthcare experience or 2-years of hospitality experience

Category: Physician Services

Organization: AdventHealth West FL Ambulatory

Shift: 1 - Day

Req ID: 24026326

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.