Job Information

AdventHealth Consumer Access Sr Manager in Shawnee, Kansas


Consumer Access Sr Manager – AdventHealth Medical Group Lenexa

All the benefits and perks you need for you and your family:

  • Vision, Medical & Dental Benefits from Day One

  • Student Loan Repayment Program

  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Day Monday – Friday

Shift : 40 hours a week

Location: AdventHealth Shawnee Mission

9100 West 74th Street, Merriam, KS 66204

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute:

The Consumer Access Senior Manager, under direction of the Consumer Access Director and in coordination with the Division Executive Leader, plans, develops, organizes, directs, and manages all areas of registration, pre-certification, pre[1]registration, benefits, rehabilitation, and concurrent authorization teams for inpatient and outpatient service lines. Directly supervises Consumer Access Management to mentor staff, manage budget and labor, and meet departmental goals. Analyzes processes and coordinates with Directors of various hospital departments and other service partners to develop policies and procedures mutually beneficial to all respective areas, while maintaining the integrity of the Consumer Access department. Represents the Consumer Access department in all communications. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

  • Plans, develops, organizes, directs, and manages all areas of the Consumer Access department, Guest Services, and other departments as identified by Division Executive Leadership to mentor staff, manage budget and labor, and meet departmental, system, and AHS goals.

  • Coordinates with Consumer Access Managers across system to proactively identify problems for expedited resolution.

  • Creates synergies, maintains bidirectional communication, and acts as point of accountability between Consumer Access and clinical, administrative, and payer partners to ensure open communication and collaboration toward common goals

  • Assesses the work performance and productivity of teams under departments under span of control

  • Works with team leadership to identify areas of improvement


The expertise and experiences you’ll need to succeed:

  • Bachelor Degree and 5 years’ experience

  • 2 years Leadership Experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Shawnee Mission

Schedule: 1 - Day

Shift: AdventHealth Shawnee Mission

Req ID: 22039129

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.