AdventHealthConsumer Access Specialist Virtual
Tampa, FL

All the benefits and perks you need for you and your family:

·Paid Days Off from Day One

·Student Loan Repayment Program

·Career Development

·Whole Person Wellbeing Resources

·Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift :Days

The community you’ll be caring for: AdventHealth Tampa

·AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

·Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery

·Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come

·Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you’ll bring to the team:

· Proactively seeks assistance to improve any responsibilities assigned to their role

· Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience

· Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area

· Meets and exceeds productivity standards determined by department leadership

· Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime

· If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements

Qualifications

The expertise and experiences you’ll need to succeed:

· High School Grad or Equiv and 1 years experience

· One year of relevant healthcare experience

· One year of customer service experience

· Prior collections experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Job Snapshot

  • Facility: AdventHealth Tampa

  • Job Schedule: Full-time

    Pay Range: $15 - $21.899

  • Location: Tampa, FL

  • Job ID: 24024272

  • Job Family: Patient Financial Services

  • Shift: 1 - Day

Newsweek Most Trustworthy Companies in America 2023
America's Greatest Workplaces for Diversity Newsweek 2024 Plant-A Insights Group
Forbes 2023 The Best Employers for Veterans