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AdventHealth Financial Counselor
Zephyrhills, FL


Work Hours/Shift

Full time Days

Florida Hospital Zephyrhills

You will be responsible for:

  • Financial counseling, charity documentation, advocacy, collections and follow up.

  • Assist with payment plans, insurance authorization/benefit explanations and is a liaison between the hospital and Patient Financial Services.

  • Collaborates with Medicaid eligibility vendor and services all financial counseling needs of the hospital.


What will you need:

  • Ability to read and communicate effectively in English

  • Strong written and verbal communication skills

  • 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers

  • Multitask proficiently, using multiple computer systems, applications and technology

  • 2+ years prior experience with registration, insurance verification in a hospital/physician office/collections role/insurance company. Must be able to professionally and confidently address patient financial responsibility

  • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers

  • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)

  • Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission

  • ICD-10, CPT, medical terminology

  • Explains hospital charges and payment options and programs; collects monies due at time of service

  • Consistently meet or exceed established collection goals

  • Interpret and explain insurance benefits

  • High school diploma, GED

  • 2+ years prior hospital registration and/or financial counseling experience (Preferred)

  • 2+ years prior sales and/or collections experience (Preferred)

  • Prior experience with guest service industry particularly with a high-end hotel, airline etc. (Preferred)

  • College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Zephyrhills and Dade City

Schedule: 1 - Day

Shift: AdventHealth Zephyrhills

Req ID: 23014838

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Job Snapshot

  • Job Schedule: Full-time

    Pay Range: $15.488 - $23.232

  • Location: Zephyrhills, FL

  • Job ID: 23014838

  • Job Family: Patient Financial Services

  • Shift: 1 - Day