Patient Experience Specialist Nonexempt

Our promise to you:

Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Job Description:

• Engages in daily contact with patients, physicians, and employees, handling delicate, sensitive, and controversial issues.
• Manages confidential information encountered in the position.
• Performs other duties as assigned.
• Provides daily rounding on newly admitted patients to address patient satisfaction needs.
• Serves as a problem-solver to ensure patients' and guests' needs are appropriately addressed or facilitates communication to the correct individual.

Knowledge, Skills, and Abilities:
• Must demonstrate exceptional organizational skills, with a proven ability to effectively organize workload and prioritize tasks.
• Strong communication and training skills are essential, with an emphasis on clear communication and, preferably, conflict management skills.
• Required knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Must be comfortable and decisive in making decisions that align with the hospital’s best interests and adhere to current policies.
• The ability to use one’s own judgment to swiftly resolve urgent or immediate issues is necessary.
• May be called upon to perform patient care duties occasionally, requiring the flexibility to toggle between administrative tasks and direct patient care roles.

Education:
• Associate [Required]• Bachelor’s [Preferred]

Field of Study:
• Additional studies in healthcare administration, marketing and communications preferred or equivalent experience in customer service is also preferred

Work Experience:
• 2+ experience with conflict resolution [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/23km2677

Work Shift:

Day (United States of America)

Pay Range:

$20.97 – $38.99

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.