Contact Center Representative I

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

500 E Central Ave

City:

Winter Haven

State:

Florida

Postal Code:

33880

Job Description:

Builds relationships with patients, consumers, and co-workers in a virtual setting. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Schedules patients for medical office visit appointments. Transfers callers to appropriate department/location when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems. Verifies patient data and insurance to ensure it is updated for accurate billings. Handles patient concerns or refers to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for the practitioners. Other duties as assigned.Knowledge, Skills, and Abilities:
• Meets or exceeds requirements for Contact Center Representative I. [Required]• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]• Ability to deal with data that is of a sensitive and confidential nature. [Required]• Ability to work independently and in a team environment. [Required]• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]• Excellent verbal and written communication skills. [Required]• Certified in effective scheduling of designated service lines and specialties. [Required]• Knowledge of EHR. [Preferred]• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]

Education:
• High School Grad or Equiv [Required]

Field of Study:
• or Equivalent

Work Experience:
• Medical office or medical call center setting experience. [Preferred]• Previous customer service experience. [Required]• Years and 6 months in the Contact Center Representative I [Required]

Additional Information:
• N/A

Licenses and Certifications:
• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/23km2677

Pay Range:

$15.31 – $24.49

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.