Regional Director, Patient Experience

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1500 SW 1ST AVE

City:

OCALA

State:

Florida

Postal Code:

34471

Job Description:

• Partners with mid-level and senior leadership to educate on patient and family-centered care.

• Identifies departments and units requiring focus by monitoring results and action plans.

• Collaborates with physicians to enhance communication with patients and families.

• Analyzes and translates statistical patient experience results to identify best practices.

• Implements experience blueprints and standards for consistent service delivery.

• Researches and maps consumer journeys to identify pain points and solutions.

• Partners with leadership to foster a rich culture focused on service standards.

• Leads the deployment of patient experience education.

• Conducts simulation labs to validate evidence-based practices impacting patient experience.

• Oversees patient experience project management to ensure timely and effective completion.

• Leverages analytical, project management, and interpersonal skills to lead large-scale improvement projects.

Knowledge, Skills, and Abilities:

• Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services [Required]

• Strong consultant skillset, with the ability to influence all levels in the organization [Required]

• Exhibits excellent complex analytical, and change management skills [Required]

• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions [Required]

• Ability to work in a matrix-management environment to achieve organizational goals [Required]

• Strong partnership in consultation and facilitation with key hospital leaders and physicians with patient experience strategies, with consulting and mentoring as needed [Required]

• Self-directed with strong organizational and team building skills [Required]

• Management skills to effectively direct and grow AdventHealth Tampa Patient Experience team members [Required]

• Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care [Required]

• Solid knowledge of all survey tools across all service lines, CMS CAHPS requirements, statistical concepts, and the survey process [Required]

• Expertise in effective methods of education and adult learning practices [Required]

• Vendor management skills to direct the work of our patient experience vendor partners [Required]

• Excellent verbal and written communication skills [Required]

• Able to develop concise, effective and succinct presentations [Required]

• Strong public presentation skills, with a demonstrated track record of speaking [Required]

• Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work [Required]

• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel [Required]

• Knowledge of Lean or Six Sigma Performance Improvement methods [Preferred]

Education:

• Bachelor's of Nursing [Required]

Work Experience:

• 10+ of healthcare related experience [Required]

• 10+ years experience [Required]

• 2+ of experience leading patient experience or clinical care in a hospital environment, with demonstrated success. [Required]

• 5+ of experience in a healthcare leadership position with demonstrated skills in team building, goal achievement, successful project management, education and consulting. [Required]

• 5+ years related experience [Required]

• Leadership experience in strategic/cultural planning and execution with executive leadership and physicians with the ability to listen, assess, coach, mentor, motivate, and problem solve. [Required]

Licenses and Certifications:

• Registered Nurse (RN) [Required]

• Six Sigma [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/23km2677

Pay Range:

$105,006.04 – $195,321.62

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.