Specialty Pharmacy Supervisor

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day-Weekend (United States of America)

Address:

601 E ROLLINS ST

City:

ORLANDO

State:

Florida

Postal Code:

32803

Job Description:

• Location: Hybrid, with some days at Admin office: 900 Winderly Pl, Ste 1300, Maitland, FL.

• Schedule: Between 8 AM – 6 PM, weekends an option. Open to flexibility.

• In depth understanding of specialty pharmacy services and can articulate to staff to ensure pharmacy processes are followed appropriately.
• Thoroughly understands the AdventHealth prescription plan and has good working knowledge of other prescription plans and communicates with staff, patients, and providers regarding eligibility, formulary, copays, and prior authorizations.
• Supports departmental and organizational mission through appropriate use of resources, aiding team members and management, accepting work or scheduled assignments, and acts as a role model to the team to provide suggestions and creative ideas for performance improvement.
• Monitors specialty team queues daily to ensure timely prescription processing.  Maintains current awareness of current turnaround time and adjusts resources as needed.
• Serves as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensures timely resolution. Communicate with department manager regarding any areas of concern for future service.
• Works with pharmacy purchasing team with constant communication to receive needed medications and maintain an accurate inventory.  Maintains a working knowledge of fulfillment and shipping processes as they relate to specialty medications.
• Refers limited distribution pharmacy items to the proper contracted specialty pharmacy and works with specialty pharmacy manager to ensure smooth processing of prescriptions.
• Communicates with manager regarding work priorities and provides feedback regarding requests, projects, and assignments as appropriate.
• Conducts monthly one on ones with direct reports, reviews overall staff accountabilities and performance.  Works with department leaders to lead out on team huddles as needed.
• Participate in the recruitment process for pharmacy technicians.
• Develops, facilitates, and monitors training of new department staff and plays an active role in maintaining competency of staff.
• Provides feedback for introductory and annual evaluations of all new hires/transfers into the specialty department and assists with corrective action and coaching as necessary.
• Maintains accountabilities for department staff, ensuring compliance with Rx Plus/Expedien and AdventHealth policies.  Actively communicates standards with staff and completes audits as necessary.
• Works within registered pharmacy technician scope of practice.
• Performs all other duties as assigned.

oKnowledge, Skills, and Abilities:
• Must be able to multitask and be flexible in moving from task to task within the department while maintaining composure and staying organized. [Required]• Accuracy and attention to detail; excellent organizational skills. [Required]• Ability to interpret prescriptions and knowledge of medical terminology. [Required]• Knowledge of insurance plans and coordination of benefits including secondary insurance (copay assistance). [Required]• Knowledge of resources to assist patients with their health care including foundations and societies. [Required]• Ability to critically think through situations with good problem-solving skills. [Required]• Good customer service skills and values teamwork. [Required]• Intermediate to advanced proficiency skill set in MS Office. [Required]• Spanish speaking [Preferred]

Education:
• Associate's degree [Required]

• Bachelor's degree [Preferred]

Field of Study:
• N/A

Work Experience:
• 5+ years of pharmacy technician experience, preferably in specialty pharmacy [Required]• Previous experience in healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity [Preferred]

• Leadership experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Registered Pharmacy Technician (RPhT) [Required]• NHA Certified Pharmacy Technician (CPhT) [Required] OR PTCB Certified Pharmacy Technician (CPhT) [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/23km2677

Pay Range:

$23.71 – $44.09

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.