Employee Services Solutions Management Analyst Altamonte Springs, FL

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Shift : Monday- Friday Full time 8am-5pm

Job Location : Altamonte Springs, FL

The role you will contribute:

The Employee Services Solutions Management Analyst is a key individual contributor in supporting the CRM knowledge library, which is the primary source of human resources information for AdventHealth team members. Maintaining the librarys relevance and accuracy in content is critical to building and maintain the team members trust in the resource and is an essential function of the Analyst role. The Analyst will frequently partner with HR Shared Services leaders and subject matter experts to request information and the support needed to maintain the content. In addition, the Analyst will use reports and key data elements from the CRM application to identify trends in usage and take action to address any discrepancies or lapses.

The value you will bring to the team:

• Initiate actions needed to create and maintain relevant and reliable content in the knowledge library, partnering with HR Shared Services leaders and subject matter experts as needed

• Establish, document, and maintain processes and procedures for knowledge library and process repository maintenance

• Monitor release of technology and process changes, evaluate impact on knowledge library, and take action to proactively obtain content needed

• Monitor data on knowledge library usage/adoption to determine gaps and areas of deficiency; implement actions to reduce, along with recommendations for improvement and cross-team accountability

• Partner with HRIS and IT counterparts to identify ways to improve reporting and application usage

• Liaise with data management, quality, and HRSS teams to help drive performance-related outcomes through continuous improvement recommendations

• Create and provide training relative to processes and knowledge library management best practices

• Evaluate new facility knowledge library details and partner with internal and external resources to address gaps or discrepancies

• Utilize customer survey results and team member feedback to evaluate and improve existing resources

• Make use of case management tools to track and monitor work production and outcomes

• Support multiple projects/initiatives and executive work prioritization and accuracy measures to ensure outcomes meet deadlines, service expectations and operational level agreements with minimal supervision

• Keep current on best practice and industry trends in technology offerings to support operations; make recommendations to leadership for consideration

• Assist senior analyst with reporting and application update to maintain dashboards and team SharePoint sites

The expertise and experiences you'll need to succeed:

Bachelors degree in relevant field

3 years progressive experience drafting and maintaining knowledge management content or process documentation repository for multi-user operations

1 year experience working in data analysis

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc)

Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations

Proven ability to work creatively and analytically in a problem-solving environment demonstrating team work, innovation, and excellence

Knowledge of current developments and trends in area of expertise

Skilled in using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes

Skilled in balancing multiple and fluctuating priorities with appropriate sense of urgency through analytical and problem-solving capabilities

Preferred Qualifications:

Service Request or Customer Relationship Management (CRM) application experience, preferably in an HR Shared Services model

Project Management, Lean, Six Sigma, Prosci or equivalent

Microsoft 365 Fundamentals

Functional and/or administrator HCM/CRM of PeopleSoft/Oracle-based applications

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Human Resources

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 25034974

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.