Registration Specialist Hinsdale, IL

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

Schedule: Full Time

Shift: Monday-Friday from 10am-630pm and every third Saturday 7am-330pm

Location: 120 N OAK ST, Hinsdale, 60521

The community you'll be caring for: UChicago Medicine AdventHealth Hinsdale

The role you'll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you'll bring to the team:

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.

• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.

• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.

• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.

• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

• Collects critical demographic information from patients and confirms insurance details.

• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.

• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.

• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.

• Attends department meetings and promotes positive dialogue within the team.

• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.

• Performs cashiering functions such as collections and cash reconciliation accurately.

• Other duties as assigned.

Qualifications

The expertise and experience you'll need to succeed :

• High School Grad or Equiv Required

• Associate Preferred

• One or more years of Work Experience Preferred

• Mature judgement in dealing with patients, physicians, and insurance representatives

• Working knowledge of Microsoft programs and familiarity with database programs

• Ability to operate general office machines such as computer, fax machine, printer, and scanner

• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient

• fashion

• Ability to communicate professionally and effectively, both verbally and written

• Ability to adapt in ever changing healthcare environment

• Ability to follow complex instructions and procedures, with a close attention to detail

• Adheres to government guidelines such as CMS, EMTALA, and HIPPAA and AdventHealth

• corporate policies

• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient

• related information that is confidential in nature as needed to perform duties

• Knowledge of computer programs and electronic health record programs

• Basic knowledge of medical terminology

• Exposure to insurance benefits; ability to decipher insurance benefit information

• Bilingual English/Spanish

• Certified Healthcare Access Associate (CHAA) Preferred

• Certified Revenue Cycle Rep (CRCR) Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: UChicago Medicine AdventHealth Hinsdale

Schedule: Full-time

Shift: 1 - Day

Req ID: 25038968

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.