Regional Patient Experience Manager (ED experience)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1500 SW 1ST AVE

City:

OCALA

State:

Florida

Postal Code:

34471

Job Description:

Responsible for directly managing the operations and improvement of patient experience. This position implements best practices across a region. This role provides senior-level consulting and coaching to leaders in best practices for patient experience. In addition, this position leads or participates in planning regional events, including conferences and strategic forums. Additionally, this role requires a strong working knowledge of effective reporting and interpretation of survey results and statistical concepts. Responsibilities for this role include leveraging resources to provide appropriate education and serving as a change agent for process improvement.

• Collaborates with executive leaders to meet facility needs and leverages resources effectively.

• Oversees the consulting and coaching program to drive improvement.

• Participates in planning for patient experience develops and monitors project workplans to ensure timely completion.

• Leads committees and efforts at assigned campuses, sharing best practices across the region.

• Works with campus senior leadership to drive accountability and performance review.

Knowledge, Skills, and Abilities:

• Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programs

• Skilled, demonstrated experience as a nurse leader driving patient experience improvement

• Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services

• Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives

• Flexibility and adaptability to change, with the ability to function in a highly independent manner due to remote location from central headquarters

• Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical, and executive leadership

• Strong attention to detail and ability to problem-solve effectively

• Strong consultant skillset, with the ability to influence all levels in the organization

• Exhibits excellent complex analytical, and change management skills

• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions

• Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care

• Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process

• Expertise in effective methods of education and adult learning practices

• Ability to lead, organize, and work on multiple initiatives/projects without compromising work

• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel

• Lean or Six Sigma application knowledge [Preferred]

Education:

• Bachelor's in nursing , healthcare, business or related field [Required]

• Master's [Preferred]

Work Experience:

• 5+ relevant experience [Required]

Licenses and Certifications:

• Registered Nurse (RN) [Required]

• Six Sigma [Preferred]

• Certified Patient Experience Professional (CPXP) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/23km2677

Pay Range:

$72,189.82 – $134,259.75

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.