Executive Director Performance Development & CE Strategy

Our promise to you:

Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Job Description:

Supervises and develops a matrixed team of professionals in performance development and consumer experience, advising senior leadership on talent strategy and operational readiness. Other duties as assigned Leads the development and execution of performance development strategies, including leadership onboarding, team member education, and engagement programs that align with organizational goal\ Oversees consumer experience strategy, translating feedback and data into initiatives that improve service delivery, drive cultural change, and enhance reputation. Collaborates with executive leadership and cross-functional teams to support strategic goals through education, performance systems, and operational performance metrics. Provides direction for service excellence training and continuing education programs to build team member capability and elevate the consumer and team member experience. Monitors key performance indicators and works with stakeholders to adjust strategy, tools, and training in response to performance outcomes and operational needs. Champions the voice of the consumer through feedback collection, survey tool oversight, and implementation of experience-driven policies and programs. Partners with physician and operational leaders to shape a high-quality experience of care for patients, families, and providers across the care continuum. Develops and manages department budgets and ensures efficient use of resources aligned with strategic and operational objectives. Leads performance improvement initiatives by identifying opportunities, coaching leaders, supporting metric development, and ensuring cycles of continuous improvement.Knowledge, Skills, and Abilities:
• Alignment with AdventHealth’ s Mission, Vision, and Values [Required]• Strong leadership skills including a high degree of emotional intelligence, effective coaching, and problem solving [Required]• Ability to translate strategic priorities into operational processes and best practices supporting a culture of performance accountability. [Required]• Proven ability to use data analytics to drive performance in alignment with strategic goals. [Required]• Experience with performance improvement and change management methodology. [Required]• Ability to work in a matrix-management environment, building strong rapport to achieve strategic goals. [Required]• Strong insight of healthcare consumer and patient experience and integration with clinical care [Required]• Solid knowledge of best-in-class consumer experiences and industry best practices and pain points [Required]• Ability to think strategically and managing/setting priorities in a fast-paced environment. [Required]• Executive level presence, expert presentation, and verbal/written communication skills [Required]• Expertise in consultation, training design, and delivery of service-related initiatives [Required]• Analytic, thorough, organized, and detailed. [Required]• Strong influencing skills, driven by the capacity to listen, synthesize views. [Required]• Demonstrated ability to attract, support and develop talent. [Required]• Proficiency in Microsoft Office Suite [Required]• Knowledge of hospital and outpatient operations; safety, regulations, processes, finance [Preferred]• Working knowledge of project management, & data analytics, PowerBI [Preferred]

Education:
• Master’s [Required]

Field of Study:
• in business administration, Business Psychology, Healthcare Administration, or related field

Work Experience:
• 10+ years related experience [Required]• 5+ consumer strategy/experience or related field [Required]• 5+ hospitality/service excellence experience [Preferred]• 5+ performance development and improvement [Required]• 5+ training, design, and delivery [Required]

Additional Information:
• N/A

Licenses and Certifications:
• Project Management Professional (PMP) [Preferred]•Certified Patient Experience Professional (CPXP) [Preferred]•Development Dimensions International Facilitation Skills (DDI) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/23km2677

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Qualification Requirements:

Master’s (Required)Certified Patient Experience Professional (CPXP) – EV Accredited Issuing Body, Development Dimensions International Facilitation Skills (DDI) – Accredited Issuing Body, Project Management Professional (PMP) – EV Accredited Issuing Body

Work Shift:

Day (United States of America)

Pay Range:

$110,702.15 – $205,911.28

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.