Non-Clinical Field Trainer

Our promise to you:

Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Job Description:

Performs other duties as assigned. Works in the clinic as a patient registration coordinator when there is a lack of trainees or education projects. Partners with system Educators and coordinates training schedules and training for new hires. Supports trainee on-site (in clinic) and orients them to the roles and responsibilities. Supports Educators with ongoing training for all front-end staff, including system training, customer service training, insurance training, report training, posting training, eligibility verification, and reconciliation. Collaborates with Educators, Managers, and Directors on scheduling quarterly education meetings with their assigned locations. Works with Patient Experience to ensure front-line staff is trained on patient experience and other culture of excellence goals. Assists with trainings to improve upfront collections, accuracy reports, and other fiscal-related goals impacted by front desk accuracy in registering patients. Monitors centers’ dashboards for the region and supports Director/Manager in ongoing front-line training goals. Reviews registration errors with Educators and implements action plans to eliminate misunderstandings on data input. Communicates effectively (verbally and in writing) with all levels of employees, facilitates group processes, and manages change. Monitors the new team members’ growth and development for the first 90 days under the direction of the Education leader. Assists with new center openings by setting up clinics, including multi-state travel as needed.Knowledge, Skills, and Abilities:
• Possesses knowledge of adult learning styles and training delivery to support Urgent Care including EHR systems.
• Demonstrates ability to complete full training cycle (assess needs, plan, develop, coordinator, monitor and evaluate) within an ambulatory healthcare environment.
• Demonstrates ability to develop/make effective presentations and serve as a trainer.
• Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff in a clear and concise manner.
• Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change.
• Demonstrates ability to be self-directed with excellent organizational, analytical, writing, and interpersonal skills.
• Excels at prioritization and coordination of multiple projects.
• Communicates strong understanding of applicable policies and procedures.
• Experienced in application of Microsoft Office Suite with advanced Microsoft Word and PowerPoint skills and strong Microsoft Excel skills.
• Knowledge of/experience with NextGen and Cerner Preferred.

Education:
• Associate [Preferred]• Bachelor’s [Preferred]• High School Grad or Equiv [Required]

Field of Study:
• N/A

Work Experience:
• Experience in adult learner education/teaching experience [Preferred]• Other EHR implementation and training experience [Preferred]• Project Management experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Driver’s License (DL) [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/msy4mja2

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Qualification Requirements:

Bachelor’s, High School Grad or Equiv (Required)Driver’s License (DL) – EV Accredited Issuing Body

Work Shift:

Day (United States of America)

Pay Range:

$19.23 – $30.77

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.