Consumer Experience Special- Virtual

Our promise to you:

Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Job Description:

Work Schedule: Full Time Monday – Friday

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Knowledge, Skills, and Abilities:

• Ability to articulate the mission of AH and the CxC [Required]

• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]

• Demonstrated personal commitment to promoting and providing excelled customer service [Required]

• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]

• Ability to listen and document notes simultaneously [Required]

• Maintains high energy and positive attitude [Required]

• Ability to remain calm under pressure [Required]

• Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities [Required]

• Demonstrate organizational, time management and priority setting skills [Required]

• Bilingual in Spanish [Preferred]

Education:

• Associate [Preferred]

• High School Grad or Equiv [Required]

Work Experience:

• 1+ year prior experience in a call center or customer service environment [Required]

Licenses and Certifications:

• Certified Medical Interpreter (CMI) [Preferred]

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Qualification Requirements:

High School Grad or Equiv (Required)Certified Medical Interpreter (CMI) – Accredited Issuing Body

Work Shift:

Day (United States of America)

Pay Range:

$16.36 – $26.17

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.