Patient Experience Manager Carrollwood

Our promise to you:

Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Job Description:

• Provides support and consultation for developing department-specific patient surveys. Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership.
• Other duties as assigned. Trains staff on Patient Experience to ensure consistent and high-quality service.
• Facilitates strategic and operational changes to improve patient experience. Collaborates with leadership to drive decision-making, and establish long-term goals.
• Translates key strategic priorities into comprehensive plans and operational processes.
• Executes strategies and operations of the Patient Experience program and monitors outcomes.

Knowledge, Skills, and Abilities:
• Medical terminology helpful [Required]• Must have basic knowledge of patient care and patient problems [Required]• Proficiency in Word, Excel, data base management and trending reports required. [Required]• Must have excellent communication skills, both writing and verbal [Required]• Works closely with leaders to establish and coordinate simulation skills labs for caregivers for patient experience standard best practices. [Required]

Education:
• Bachelor's [Required]• Master's [Preferred]

Field of Study:
• N/A

Work Experience:
• 5+ years related experience [Required]

Additional Information:
• N/A

Licenses and Certifications:
• Registered Nurse (RN) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/23km2677

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Qualification Requirements:

Bachelor’s (Required), Master’sRegistered Nurse (RN) – EV Accredited Issuing Body

Work Shift:

Day (United States of America)

Pay Range:

$65,622.66 – $122,055.21

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.