RN Coordinator Patient Experience

Our promise to you:

Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Job Description:

Coaches leaders and hospital staff on best practices to improve patient experience. Collaborates with executive leaders to meet facility and regional needs Develops and monitors project workplans to completion. Works with senior leadership on accountability, performance reviews, and action plans. Organizes consulting priorities and ensures focus on critical areas for patient experience improvement. Leads measurable improvements based on goals established with Patient Experience leadership. Understands and stays current on CMS CAHPS requirements, Value-Based Purchasing, CAHPS survey processes, results, and statistical significance. Conducts engaging training classes and meetings in support of key initiatives. Other duties as assigned.Knowledge, Skills, and Abilities:
• Demonstrates strong communication, organization and follow-through skills, managing patient experience improvement initiatives, projects and programs [Required]• Skilled, demonstrated experience as a nurse driving patient experience improvement [Required]• Knowledge of clinical and nonclinical acute hospital operations [Required]• Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives [Required]• Flexibility and adaptability to change, with ability to function in a highly independent manner due to remote location from central headquarters [Required]• Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership [Required]• Strong attention to detail and ability to problem-solve effectively [Required]• Strong coaching skillset, with the ability to influence all levels in the organization [Required]• Exhibits excellent complex analytical, and change management skills [Required]• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions [Required]• Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care [Required]• Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process [Required]• Expertise in effective methods of education and adult learning practices [Required]• Ability to lead, organize and work on multiple initiatives/projects without compromising work [Required]• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel [Required]• Lean or Six Sigma application knowledge [Preferred]

Education:
• Bachelor’s [Preferred]

Field of Study:
• degree in healthcare or business-related field

Work Experience:
• 3+ of healthcare related experience [Required]• 5+ of healthcare related experience [Preferred]• Demonstrated history of leading strong improvement results in patient experience [Required]

Additional Information:
• N/A

Licenses and Certifications:
• Registered Nurse (RN) [Required]• Certified Patient Experience Professional (CPXP) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements – https://tinyurl.com/2vvwrzem

Work Shift:

Day (United States of America)

Pay Range:

$32.76 – $57.47

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.